Prism Medical Products, LLC · 1 day ago
IT Support Specialist
Elkin, NC
Full-time
Onsite
New Grad, Entry LevelPrism Medical Products, LLC is seeking an IT Support Specialist responsible for providing technical support and troubleshooting across all tiers. This role involves managing IT requests, maintaining network and security, and assisting in cloud-based applications to ensure efficient operation of IT systems.
Health CareMedical
Responsibilities
Provide support across all tiers of IT issues, including hardware, software, and network troubleshooting
Respond to and resolve IT support requests via phone, email, and ticketing systems
Set up, configure, and maintain workstations, laptops, printers, and mobile devices
Troubleshoot connectivity issues with Wi-Fi, VPN, and network infrastructure
Assist in managing user accounts, permissions, and access rights in Active Directory and Microsoft 365
Install, configure, and support business applications and productivity tools
Assist in software updates, patches, and security configurations
Support cloud-based services, including Microsoft Azure and Office 365
Assist in monitoring and maintaining network devices, including routers, switches, and firewalls
Support IT security measures, including endpoint protection, phishing prevention, and access control enforcement
Escalate security threats and vulnerabilities to the Systems Administrator or IT leadership as needed
Maintain inventory of IT equipment, ensuring accurate asset tracking
Assist in deploying and decommissioning IT hardware as needed
Document IT procedures, common troubleshooting steps, and user guides
Assist in training end-users on IT policies, best practices, and security awareness
Provide guidance on software usage, file management, and collaboration tools
Communicate IT updates, system maintenance, and outage notifications to employees
Assist in IT infrastructure projects, including system upgrades and deployments
Identify recurring technical issues and suggest improvements to IT processes
Work with the Systems Administrator to implement automation and efficiency enhancements
Perform any other duties as assigned by the Systems Administrator or IT leadership
Maintain a proactive and solutions-oriented mindset, continuously improving IT support services
Adhere to company policies and report any compliance concerns immediately
Qualification
Required
Provide support across all tiers of IT issues, including hardware, software, and network troubleshooting
Respond to and resolve IT support requests via phone, email, and ticketing systems
Set up, configure, and maintain workstations, laptops, printers, and mobile devices
Troubleshoot connectivity issues with Wi-Fi, VPN, and network infrastructure
Assist in managing user accounts, permissions, and access rights in Active Directory and Microsoft 365
Install, configure, and support business applications and productivity tools
Assist in software updates, patches, and security configurations
Support cloud-based services, including Microsoft Azure and Office 365
Assist in monitoring and maintaining network devices, including routers, switches, and firewalls
Support IT security measures, including endpoint protection, phishing prevention, and access control enforcement
Escalate security threats and vulnerabilities to the Systems Administrator or IT leadership as needed
Maintain inventory of IT equipment, ensuring accurate asset tracking
Assist in deploying and decommissioning IT hardware as needed
Document IT procedures, common troubleshooting steps, and user guides
Assist in training end-users on IT policies, best practices, and security awareness
Provide guidance on software usage, file management, and collaboration tools
Communicate IT updates, system maintenance, and outage notifications to employees
Assist in IT infrastructure projects, including system upgrades and deployments
Identify recurring technical issues and suggest improvements to IT processes
Work with the Systems Administrator to implement automation and efficiency enhancements
Perform any other duties as assigned by the Systems Administrator or IT leadership
Maintain a proactive and solutions-oriented mindset, continuously improving IT support services
Adhere to company policies and report any compliance concerns immediately
Company
Prism Medical Products, LLC
Prism Medical Products is a consumer services company that offers urological and wound care supplies.
Founded in 2006
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-01-06Acquired
Company data provided by crunchbase