Salud Family Health · 2 days ago
Contact Center Agent - Call Center
Frederick, CO
Full-time
Onsite
Entry Level
$19/hr - $21/hr
1+ years expSalud Family Health is committed to providing a Medical Home to patients, offering integrated healthcare services. They are seeking a Contact Center Agent who will be responsible for answering incoming calls, scheduling appointments, and directing calls to appropriate departments while supporting patients in self-management and behavior change.
Health CareHospital
Responsibilities
Answering all incoming telephone calls
Scheduling appointments
Directing calls to the appropriate department or individual
Approach tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change
Qualification
Required
Graduation from High School or equivalent required
One year of general office and or Call Center experience required
No licensure or certification is needed to be hired, although Contact Center Agents must become credentialed through the Salud Career Ladders program in the time frame specified by Salud
Knowledge of multi-line phones
Ability to determine an emergency situation and take appropriate action
Sensitivity to indigent and ethnic minority communities
Effective written or oral communication skills
Preferred
Bilingual (English-Spanish) is preferred
Benefits
Comprehensive Benefits Package includes:
Medical PPO Plan (Similar to ACA Exchange Platinum Benefit Coverage Levels)
$25 Primary Care Physician and Specialist Co-pays (in-network)
Low deductibles and co-insurance
Free provider visits and services at all Salud facilities
Preferred prescription pricing at Salud pharmacies
Dental PPO plan
Includes Employee Discounts at All Salud Dental Facilities
Vision
Generous vacation accrual
10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday)
Up to 8 Paid accrued Sick Days per year
Defined Contribution Pension Plan. Salud contributes 5% of your compensation each month (no matching employee contribution is required…you receive the contribution no matter what). Employees who have worked at least 1,000 hours within a 12-month period are eligible.
403b Retirement savings plan. You can contribute pre-tax or after-tax (Roth) towards your retirement savings.
Flexible Spending Accounts
Basic Life and AD&D
Supplemental Life and AD&D
Short-Term & Long-Term Disability
Accident & Critical Illness Insurance
Employee Assistance Program
Company
Salud Family Health
Salud Family Health is a Federally Qualified Health (FQHC) operating 13 clinic locations, 11 school sites and a mobile unit.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Maisha Fields
Director of Community Partnerships
Ronda Waits, SPHR
Human Resources Business Partner
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