RSM US LLP · 8 hours ago
Managing Director - ServiceNow Markets and Solutions Lead
Charlotte
Full-time
Onsite
Director/Executive
$182K/yr - $398K/yr
15+ years expRSM US LLP is a leading provider of professional services to the middle market globally, and they are seeking a Managing Director to lead their ServiceNow Markets and Solutions team. This role focuses on driving growth and success in the ServiceNow alliance business, managing client relationships, and ensuring operational excellence across service lines.
AccountingConsultingFinancial Services
No H1B
Responsibilities
Champion client engagement by developing and nurturing trusted relationships with key accounts, stakeholders, and senior client executives
Lead business development activities to activate accounts, execute targeted campaigns, and originate deals that address client needs and drive partner-sourced opportunities
Collaborate with delivery teams and account teams to ensure alignment with client objectives and deliver tailored solutions that maximize value from the ServiceNow platform
Collaborate with Solution leaders to develop compelling cross-functional solutions that leverage the breadth of the ServiceNow platform
Continuously deliver quality work and foster client success, ensuring sustained account growth and ongoing value realization from ServiceNow investments
Gather and leverage client and project feedback to inform go-to-market strategies, solution development, and delivery excellence
Execute regular business reviews with ServiceNow and clients to assess progress, identify opportunities, and reinforce strategic partnerships
Build a library of client success stories and delivery credentials, showcasing the impact and value delivered to clients
Lead the execution of GTM strategy to achieve hypergrowth targets for priority offerings, service lines, and industries
Build and manage relationships with ServiceNow, RSM, and alliance partners to drive pipeline and revenue growth
Serve as the primary conduit for RSM to ServiceNow and the partner ecosystem, coordinating partnership strategy, co-sell pursuits, and program goals
Foster adoption and growth of the ServiceNow practice in emerging markets and countries
Lead offering ideation, development, and collateral creation
Launch offerings jointly with ServiceNow into the market, to clients, and across the RSM organization
Define and execute 'Co-' motions with ServiceNow’s product business units, industry GTM, field sales, and marketing teams (e.g., co-build, co-market, co-sell)
Drive large, strategic co-sell pursuits and support the build of ServiceNow practice and revenue
Build and lead a GTM team that combines business development, alliance relationship directors, marketing/communications, and reporting/operations
Collaborate with other service lines to grow joint revenue related to ServiceNow
Recruit, mentor, and retain a diverse, inclusive team of qualified leaders and professionals, fostering a culture of excellence and stewardship
Model RSM’s core values of respect, integrity, teamwork, excellence, and stewardship in all interactions with clients and team members
Manage operational reporting, finance, and support functions such as people/recruiting and learning
Work with marketing to create client-focused campaign-based marketing plans and event strategies, working with ServiceNow partner and field marketing teams
Represent RSM in the marketplace through client-centric events, marketing, and partner offering launches
Demonstrate contributions to thought leadership, including speaking engagements, published content, and participation in industry events
Responsibility for managing P&L, including driving net services and managing to margin metrics
Demonstrate specialized expertise (technical, industry, or global) and readiness for executive leadership
Cultivate new business and market-facing activities, leveraging broad industry contacts and relationships
Ensure adherence to firm administrative standards and model the '5 C’s' (inclusive culture, collaboration, career development, client service, and community)
Build a dynamic, successful team and empower others to enhance their value and build successful careers at RSM
Sales and revenue for ServiceNow alliance business across all service lines, consulting, and managed services
Individual sales contribution
Alliance rank and partner metrics (Impacted ACV, Certifications, PLAs, Awards, etc.)
Profitability and margin metrics for managed services and consulting
Team and individual revenue metrics
Qualification
Required
Bachelor's or Master's degree in business, information systems, or a related discipline
Minimum of 15 years of relevant professional experience, with at least 10 years in a public accounting or professional services firm focused on enterprise platforms and digital transformation
Proven track record of building and growing a ServiceNow practice or similar enterprise platform business
Deep knowledge of ServiceNow capabilities and architecture, including ITSM, ITOM, CRM, AI, IRM/GRC, HRSD, and App Engine
Strong business development skills with demonstrated success in revenue generation and client relationship management
Exceptional leadership abilities with experience managing large teams and complex programs
Excellent communication and presentation skills, with the ability to engage effectively with senior executives and stakeholders
Evidence of advanced written, verbal, and presentation skills, including published thought leadership material
Willingness and ability to travel globally to meet client needs and participate in business development activities
Preferred
Relevant ServiceNow certifications strongly preferred (e.g., Certified System Administrator, Certified Implementation Specialist)
Benefits
Discretionary bonus based on firm and individual performance
Company
RSM US LLP
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10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bill Kracunas
Principal and National Leader, Strategy and Management Consulting
David Hickethier
Principal, Strategy & Human-Centered Design
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