V2X Inc · 1 day ago
Network Support Specialist Sr
Patuxent River, MD
Full-time
Onsite
Senior Level, Lead/Staff
$90K/yr - $120K/yr
10+ years expV2X Inc is a global company that builds smart solutions integrating physical and digital infrastructure. They are seeking a Senior Network Support Specialist to lead a team in analyzing, troubleshooting, and maintaining network systems while serving as the primary point of contact for technical and programmatic issues.
CommercialLogisticsTrainingTransportation
Responsibilities
Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system
Perform network maintenance to ensure networks operate correctly with minimal interruption
Possesses and applies a comprehensive knowledge across key tasks and high impact assignments
Plans and leads major technology assignments
Evaluates performance results and recommends major changes affecting short-term project growth and success
Functions as a technical expert across multiple project assignments
Serves as the Team Lead of a dedicated team of NMCI support specialists
As the Technical Team Lead, serve as the primary point of contact for technical, contractual, and programmatic issues for both the CSS team and the government
On a daily basis, assess contractual requirements and requests from the government, assign approved tasking and ensure quality and timeliness of delivery
Works closely with the CSS team to provide guidance regarding tasking and may provide On the Job Training to more junior personnel:
Supervise all team members to include performance analysis
Allocate resources to support team members/customers
Direct interface with clients to determine program priorities
Provide oversight and guidance to all team members in the disciplines of logistics, engineering, financial and contractual
Complete more complex deliverables and ensure quality of deliverables completed by others on the team
Serve as an escalation point for CSS and Government Personnel
As the embedded NMCI POC is also responsible for performing NMCI related actions within their designated Competency/PMA to include Ordering, Data Accuracy, Delivery Completeness Reporting, Customer Assistance, MAC (Move, Add, Change) Implementation, Seat Management, and Customer Satisfaction
It is the duty of the NMCI POC to serve as a liaison between the NAVAIR Customer Technical Representative (CTR) Team, the Primary NMCI Competency/PMA POC and end users for the respective Competency/PMA
Manage/supervise NMCI support team as they provide technical assistance to customers with software, hardware and connectivity issues, and as they assist customers with audio-visual equipment to include conference room set-up for VTCs and phone conferences for both classified and unclassified meetings
Create and maintain employee and seat order data within NMCI Enterprise Tool (NET) (or NMCI ordering system) including creating profiles for new employees, ordering new seats, transferring assets, and terminating seats as required 5%
Maintain effective communication with other NMCI POC’s especially as employees move throughout the organization
Follow procedures for CLIN ordering outside of NET to support specific Competency/PMA requirements
Maintain a working knowledge of proper NET procedures through attendance of training sessions and communication with NAVAIR CTR Staff
Work with Competency/PMA Manager, Financial Approver, and NAVAIR CTR Team in addition to following NMCI business rules and other guidance/directives provided by the AIR CTR to ensure seat orders are cost effective and accurate
Effectively support NMCI customer requirements, maintain local records (spreadsheets, databases, etc.) of Competency/PMA data
Assist customers if they encounter obstacles in processes for receiving their new equipment and receiving applicable documentation by forwarding issues for resolution to the NAVAIR CTR Team
Assist with Outlook Issues, maintain printers and copiers, and assist with printer mappings
Submit MAC requests and assist with processing SAAR/SAAR-N forms
Assist with data migration and backups and validate asset information for machine refreshes
This is a team lead position that will require supervisory responsibilities of a small, NMCI IT support team onboard Patuxent River NAS
Qualification
Required
BS Degree required OR associate's degree plus two (2) years additional work experience performing duties described in the functional description of the labor category may be substituted for a Bachelor's Degree OR Four (4) years additional work experience performing duties described in the functional description of the labor category may be substituted for a bachelor's degree
This position requires ten (10) years of experience performing work related to the labor category functional description and a BA/BS
COMPTIA Security+, Network+ or CCNA desired but not required. (Security+ may be required with 6 months of employment if privileged access is required)
Possesses and applies a comprehensive knowledge across key tasks and high impact assignments
Plans and leads major technology assignments
Evaluates performance results and recommends major changes affecting short-term project growth and success
Functions as a technical expert across multiple project assignments
Serves as the Team Lead of a dedicated team of NMCI support specialists
Supervise all team members to include performance analysis
Allocate resources to support team members/customers
Direct interface with clients to determine program priorities
Provide oversight and guidance to all team members in the disciplines of logistics, engineering, financial and contractual
Complete more complex deliverables and ensure quality of deliverables completed by others on the team
Serve as an escalation point for CSS and Government Personnel
Manage/supervise NMCI support team as they provide technical assistance to customers with software, hardware and connectivity issues
Create and maintain employee and seat order data within NMCI Enterprise Tool (NET) (or NMCI ordering system)
Maintain effective communication with other NMCI POC's especially as employees move throughout the organization
Follow procedures for CLIN ordering outside of NET to support specific Competency/PMA requirements
Maintain a working knowledge of proper NET procedures through attendance of training sessions and communication with NAVAIR CTR Staff
Work with Competency/PMA Manager, Financial Approver, and NAVAIR CTR Team in addition to following NMCI business rules and other guidance/directives provided by the AIR CTR
Effectively support NMCI customer requirements, maintain local records (spreadsheets, databases, etc.) of Competency/PMA data
Assist customers if they encounter obstacles in processes for receiving their new equipment and receiving applicable documentation
Assist with Outlook Issues, maintain printers and copiers, and assist with printer mappings
Submit MAC requests and assist with processing SAAR/SAAR-N forms
Assist with data migration and backups and validate asset information for machine refreshes
Preferred
Working knowledge of Navy / NAVAIR NMCI processes and procedures
Benefits
Healthcare coverage
Life insurance, AD&D, and disability benefits
Retirement plan
Wellness programs
Paid time off, including holidays.
Learning and Development resources
Employee assistance resources
Company
V2X Inc
V2X is a leading provider of critical mission solutions and support to defense clients globally, formed by the 2022 Merger of Vectrus and Vertex to build on more than 120 combined years of successful mission support.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.06BKey Investors
Vertex Aerospace
2025-11-12Post Ipo Secondary
2025-08-08Post Ipo Secondary
2025-05-15Post Ipo Secondary
Leadership Team
Jeffrey Cheatham
Corporate Vice President, Contracts and Subcontracts
Roger Mason
Chief Growth Officer
Recent News
2026-01-22
Washington Technology
2026-01-11
Company data provided by crunchbase