Intellectt Inc · 8 hours ago
Senior Customer Service Representative
Irvine, CA
Contract
Hybrid
Senior LevelIntellectt Inc is seeking a Senior Customer Service Representative to support high-volume inbound customer interactions. This role requires strong communication, empathy, and problem-solving skills to deliver accurate and timely customer solutions in a fast-paced environment.
Information TechnologyRecruitingStaffing Agency
Responsibilities
Handle 35–40 inbound calls/day during peak periods
Manage shared inboxes (fax and customer inquiries)
~30 fax orders/day
~30 inquiries/day
Resolve customer issues with professionalism and empathy
Partner with internal teams across multiple business units
Accurately document interactions in ERP/CRM systems
Qualification
Required
Senior-level customer service or customer-facing experience
Excellent verbal and written communication skills
Strong problem-solving and critical thinking abilities
Ability to multitask and thrive in a high-volume environment
High attention to detail and professionalism
Proficiency with Microsoft Office
Preferred
ERP experience (JDE preferred)
Salesforce or CRM experience
Order management experience
Call center, hospitality, or regulated industry (medical device) background
Bachelor's degree preferred but not required
Company
Intellectt Inc
Intellectt Inc.
Founded in 2018
1001-5000 employees
H1B Sponsorship
Intellectt Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (271)
2024 (255)
2023 (312)
2022 (372)
2021 (217)
2020 (134)
Funding
Current Stage
Late StageCompany data provided by crunchbase