Adecco · 5 hours ago
Collections Specialist
Tempe, AZ
Full-time
Onsite
New Grad, Entry Level
$19/hr - $19/hrAdecco is currently assisting one of its clients in their search for a Collections Specialist. The role involves collecting delinquent accounts while following standardized procedures and communicating effectively with clients and supervisors.
EmploymentHuman ResourcesRecruitingStaffing Agency
Hiring Manager
Janette Perez
Responsibilities
Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures
Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off
Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept
Place or receive calls in priority order as established by management
Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay
Navigate and interpret various screens and relay information to clients accurately and professionally
Determine cause of delinquency and best course of action to assist delinquent customer
Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, ?scratch pad? entries, etc. in the collection system
Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable
Order updated credit bureau report or initiate skip tracing process in accordance with established standards
Review files from Loan Services in accordance with established standards, if applicable
Initiate deferrals on accounts based upon written policy guidelines
Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards
Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures
Ensure that appropriate letters are sent to debtors
Process customers payments through electronic draft, if applicable
Process account maintenance transactions according to established guidelines
Qualification
Required
High School Diploma or GED
Collections experience required or bilingual (Spanish) customer service experience required
Strong communication skills
Good decision-making and problem solving skills
Proficient with MS Office Suite
Ability to work as part of a team
Must have flexible schedule
Preferred
Bilingual is a plus
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay
Company
Adecco
Adecco is a staffing agency that offers HR solutions and career resources to clients and associates.
Founded in 1996
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jeney James
Vice President, Customer Success & Segment Leader of MSP/VMS Partnerships
Rebecca Parsons (she/hers/her)
Vice President, Customer Success -Emerging & Program Partnerships & Sales Effectiveness & Operations
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