Chicago Transit Authority · 16 hours ago
Bus Controller
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$54.26/hr - $54.26/hr
5+ years expChicago Transit Authority is responsible for public transportation in the city of Chicago, and they are seeking a Bus Controller to monitor bus service routes and coordinate restoration efforts during service disruptions. The role involves supervising communications and providing timely information to personnel while recommending process improvements for bus operations.
CommunitiesCustomer ServicePublic TransportationTransportationTravel
Responsibilities
Coordinates activities with police departments, fire departments, public utilities, outside agencies and departments within the Authority to utilize its services to restore service operations in a safe, timely and efficient manner
Recommends and advises Authority management of enhancements in processes and procedures that assist in the strategic management of Headway, Big Gap and Bus Bunching issues
Develops the most efficient solutions to bus bunching, big gaps and headway action to Bus Operators remotely via CleverCAD
Identifies all routes with real-time service reliability problems
Communicates with bus service managers to effectively deploy resources
Directs Bus Operators via CleverCAD with route and direction changes
Assist Bus Operators in troubleshooting techniques and correcting defects and notifies appropriate personnel to also assist with the correction of defects or assist in removal of equipment when necessary. Utilizes CleverCAD and Maintenance Management Information System (MMIS)
Maintains logs, delay sheets, and prepares other required documents. Must be able to operate a computer terminal to input or retrieve pertinent data
Performs other duties as assigned
Qualification
Required
One (1) year of CTA Bus Operations experience in a capacity as a Bus Supervisor / Instructor, or one (1) year of CTA Bus Operations experience as a Pool Bus Supervisor / Pool Bus Instructor, five (5) years of CTA Bus Operations experience as a Bus Operator or five (5) years of external experience in Bus Operations in a Bus Supervisory role
Required to submit and pass drug and alcohol testing
Required to pass certification/re-certification test(s)
Required to pass Incident Command trainings
Detailed knowledge of computers to input and retrieve pertinent data
Detailed knowledge of the characteristics of the various types of revenue equipment
Detailed knowledge of restoration techniques and city boundaries
Detailed knowledge of bus and rail operations
Detailed knowledge of troubleshooting and restoration of service techniques
Working knowledge of the bus routes and street patterns, operating regulations, and scheduling techniques
Working knowledge of the Authority's fare structure
General knowledge of bus operations equipment
Good verbal and written communication skills suitable for providing clear and concise radio communication and public address announcements
Ability able to write and express oneself in a clear, logical, and comprehensive manner
Ability to document occurrences or events in a chronological order
Ability to develop and maintain effective working relationships with Authority personnel and outside agencies
Ability to read and interpret all scheduling related material
Preferred
Bachelor's degree in Transportation or a related field preferred
Benefits
Https://www.transitchicago.com/hrbenefits/
Company
Chicago Transit Authority
We deliver quality, affordable transit services that link people, jobs and communities.
10001+ employees
H1B Sponsorship
Chicago Transit Authority has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (3)
2022 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$146.1MKey Investors
Federal Transit AdministrationU.S. Department of Transportation
2025-11-24Grant· $121.1M
2023-06-27Grant· $25M
Leadership Team
Jeremy Fine
Chief Financial Officer and Treasurer
Bill Mooney
Chief Infrastructure Officer
Recent News
Chicago Tribune
2026-01-23
2025-12-25
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