Brightspeed · 10 hours ago
Community Accounts & Engagement Representative
Charlotte, NC
Full-time
Onsite
Entry, Mid Level
2+ years expBrightspeed is a company focused on providing fast and reliable internet connections, particularly in underserved rural markets. They are seeking a Community Accounts and Engagement Representative to drive fiber sales and engagement in Multi-Dwelling Units and Single-Family Homes through proactive outreach and collaboration with property management teams.
InternetTelecommunicationsWireless
Responsibilities
Analyze business needs across an assigned book of business using data-driven insights and on-site observation
Independently assess relationships, demographics, competitive landscape, and property attributes that create a positive selling environment
Forecast property performance and establish fiber penetration goals at the property level
Plan, develop, and lead initiatives to increase fiber penetration across MDUs and SFHs
Execute outbound sales and engagement tactics, including door‑to‑door campaigns, outbound calling, email outreach, and on‑site or community events
Create and manage property‑specific action plans designed to drive adoption and improve sales penetration
Identify, prioritize, and act on key market triggers (e.g., lease‑ups, conversions, promotions, events) to accelerate service adoption
Spend 60% or more of working time in the field executing relationship‑building, sales, and marketing strategies
Build and maintain strong relationships with property management teams, leasing agents, and HOA boards
Influence and negotiate access for on‑site marketing tactics that support sales objectives
Conduct in‑person meetings, phone outreach, and property events to promote Brightspeed fiber offerings
Partner with internal sales, marketing, and operations teams to support market launches and ongoing property success
Coordinate, oversee, and direct third‑party vendors supporting property‑level sales efforts and community events
Serve as the primary liaison between Brightspeed and property stakeholders
Address questions or concerns from property teams and residents to ensure a smooth onboarding and sales experience
Represent Brightspeed’s brand through professional communication and high‑quality customer interactions
Own the distribution, placement, and tracking of marketing materials across assigned properties
Ensure all materials are compliant, current, and effectively leveraged by property staff and vendors
Track progress against penetration goals, event performance, and sales activity using CRM and operational tools
Maintain accurate property and activity records and participate in regular performance and operational reviews
Recommend adjustments to strategies and tactics based on results and market feedback
Qualification
Required
2+ years of experience in outbound, field, or territory‑based sales with demonstrated success driving penetration or growth within defined markets
Working knowledge of outbound sales techniques, including door‑to‑door selling, cold calling, event marketing, and community engagement
Strong verbal and written communication skills with the ability to educate customers, conduct product discussions, and collaborate across teams
Proven ability to establish and maintain strong, trust‑based relationships with property stakeholders and community partners
Demonstrated success executing sales plans and achieving goals in both new and established environments
Must be willing to travel within the assigned region to engage with properties, host events, and ensure high levels of engagement
Preferred
Exposure to broadband, fiber, or telecom services and competitive selling environments
Experience working with property managers, HOAs, leasing teams, or community associations
Familiarity with CRM systems (e.g., Salesforce) and workflow or task‑tracking tools to manage activities and performance
English required
Benefits
Competitive medical, dental, vision, and life insurance
An employee assistance program
A 401K plan with company match
A host of voluntary benefits
Company
Brightspeed
Brightspeed provides fiber and broadband services, enhancing connectivity for homes and businesses with reliable telecom solutions.
1001-5000 employees
H1B Sponsorship
Brightspeed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2023 (15)
2022 (13)
Funding
Current Stage
Late StageTotal Funding
$6.51BKey Investors
Ohio Residential Broadband Expansion GrantN.C. Division of Broadband & Digital EquityOhio Department of Development
2025-09-15Grant· $13.8M
2025-08-15Debt Financing· $1.65B
2025-06-19Undisclosed· $575M
Leadership Team
Michel Combes
Executive Chairman of the Board and acting CEO
Amy Wulfestieg
Chief Communications Officer
Recent News
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2026-01-16
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-16
Company data provided by crunchbase