HMH · 1 day ago
Lead UX Designer
United States
Full-time
Remote
Senior Level, Lead/Staff
$103K/yr - $135K/yrHMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. The Lead UX Designer is responsible for creating exceptional experiences for educators, students, and families, focusing on the NWEA assessment space and utilizing Design Thinking and Human-Centered Design approaches.
E-learning
Responsibilities
Lead design strategy efforts within a project in order to collaboratively prioritize initiatives. This includes planning, facilitation, analysis, and execution of design
Provide mental models for others to understand the people behind the products and services NWEA offers
Improve the customer experience by eliminating pain points, reducing cognitive load, and simplifying the interactions between NWEA and the users of our products and services
Develop and lead workshops / design sprints with SMEs and stakeholders to inform solutions, building and refining ideas collaboratively
Proactively seek out user feedback through interviews, observations, focus groups, and surveys to determine the long-term needs of the humans using our products and services
Integrate experience research into everything you do, including conducting your own research when needed
Take ownership of the design process, ensuring the execution of high-quality, usable designs, from initial user research to final visual designs delivered to development
Coordinate with other Design Leads across the organization to ensure a great experience is felt throughout the customer’s journey
Collaborate on product and service roadmap projects
Inspire a large team from diverse disciplines toward a common goal—to improve learning for all students, regardless of background, and the educators and families who support them through creating exceptional experiences
Implement design standards and guidelines throughout your direct team
Understand the intersection of design thinking, agile, lean, and systems thinking; explain these concepts to others, and teach new concepts when necessary
Teach and facilitate design principles throughout the organization
Qualification
Required
Minimum bachelor's degree in HCI, Human Factors, Information Design, Web Design, or related field, or comparable experience in the industry. An equivalent combination of education and experience will be considered in lieu of a degree
Strong portfolio showcasing the ability to integrate user research, personas, journeys, and touchpoints into cohesive experience ecosystems across multiple platforms
Experience facilitating collaboration that shepherds a team from a problem space to an agreed upon solution
Strong experience with UX tools such as Figma, Miro, Axure, and Jira
Familiarity with creating user journeys, wireframes, interactive prototypes, design specifications, and managing projects through Agile workflows
Deeply committed to diversity, equity, inclusion, and accessibility
Highly analytical; lives to solve problems; understands inclusive design and how to apply it
Experienced in leading others through a Human-Centered Design approach to problem-solving and in using Design Thinking to create innovative solutions
Demonstrates excellent information synthesis and real-time documentation skills
Confidence working across multiple teams and actively creating alignment
Proven experience creating production-ready UI designs and supporting Design Systems
Consistently engages teams with professionalism, confidence, and emotional intelligence
Skilled at helping teams clearly define problems and identify root causes
Possesses strong persuasion and negotiation skills; finds mutual ground and practical solutions
Instill trusts: Gains the confidence and trust of others through honesty, integrity, and authenticity
Communicates effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences
Customer-focused: Builds strong customer relationships and delivers customer-centric solutions
Drives results: Consistently achieves results, even under tough circumstances
Business insight: Applying knowledge of business and the marketplace to advance the organization's goals
Company
HMH
We are an adaptive learning company that empowers educators.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase