RevSpring · 16 hours ago
Help Desk Technician
Nashville, TN
Contract
Onsite
Entry Level
1+ years expRevSpring is a company that provides support services, and they are seeking a Help Desk Technician to join their support team. The role involves responding to customer requests, providing first-line support, and troubleshooting technical issues for internal customers using both Windows and Mac devices.
AnalyticsCollectiblesHealth Care
Responsibilities
Provide first-line support to all internal customers with an emphasis on customer service via phone, email, walk-up and ticketing system
Provide basic Help Desk coverage and support in an accurate, timely, and professional manner
Provide basic information, guidance and instructions for daily activities and inquiries
Perform basic incident management and request fulfillment per service level agreements (SLAs) and customer expectations
Perform remote and hands-on diagnostics, including software installations, network connectivity, printer setups, and peripheral configurations
Support Apple-specific tools (e.g., Jamf Pro for MDM) and Windows environments (e.g., Active Directory, Intune)
Analyze, troubleshoot, and resolve all basic reported issues in a logical and systematic method
Log and document all necessary information and detail for every customer contact
Identify and escalate critical incidents with a strong sense of urgency and ownership
Identify and initiate proactive, basic solutions that improve efficiency and/or effectiveness
Collaborate with customers (of all levels of the business), team members, and support teams to identify incident details and request requirements
Assist with various desk side tasks (i.e., equipment deployments, equipment moves, etc.) as needed
Create and utilize reports as needed to monitor daily activity and process compliance
Recommend and implement process improvements
Update or create process documentation as required by the business
Perform special project related tasks as assigned
Comply with policies and procedures as required
Qualification
Required
Excellent interpersonal skills exercised in daily interaction with all departments of the organization, multiple vendors, and 900+ employees
Ability to operate independently and exemplify a strong passion and motivation for technical troubleshooting
Provide first-line support to all internal customers with an emphasis on customer service via phone, email, walk-up and ticketing system
Provide basic Help Desk coverage and support in an accurate, timely, and professional manner
Provide basic information, guidance and instructions for daily activities and inquiries
Perform basic incident management and request fulfillment per service level agreements (SLAs) and customer expectations
Perform remote and hands-on diagnostics, including software installations, network connectivity, printer setups, and peripheral configurations
Analyze, troubleshoot, and resolve all basic reported issues in a logical and systematic method
Log and document all necessary information and detail for every customer contact
Identify and escalate critical incidents with a strong sense of urgency and ownership
Identify and initiate proactive, basic solutions that improve efficiency and/or effectiveness
Collaborate with customers (of all levels of the business), team members, and support teams to identify incident details and request requirements
Assist with various desk side tasks (i.e., equipment deployments, equipment moves, etc.) as needed
Create and utilize reports as needed to monitor daily activity and process compliance
Recommend and implement process improvements
Update or create process documentation as required by the business
Perform special project related tasks as assigned
Comply with policies and procedures as required
Windows 11 support experience
Bachelor's Degree in IT (or equivalent work experience)
1-2 years Help Desk or IT Service Management experience
Understanding of IT Service Management concepts
Ability to work effectively individually and in a team-oriented environment
Good verbal and written communication skills
Ability to organize, facilitate and multi-task job responsibilities effectively
Proven commitment to providing excellent customer service within all dimensions of the job duties on a consistent basis
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations
Ability to write reports, business correspondence and procedure manuals
Ability to effectively present information and respond to questions from a variety of both internal and external sources
Ability to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
Ability to stand and walk occasionally
Ability to lift and/or move up to 10 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Preferred
Windows 11 and Apple IOS experience
ITIL v3 or similar
Knowledge of ITIL Service Management processes
Specific, specialized, former manufacturer provided equipment training
CompTIA+ and/or Apple Certified support professional
Company
RevSpring
RevSpring is a provider of revenue cycle technology services offering data analytics, multi-channel customer communications.
501-1000 employees
H1B Sponsorship
RevSpring has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (7)
2023 (11)
2022 (17)
2021 (7)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
unknown2024-03-12Acquired
Leadership Team
Scott MacKenzie
CEO
Bill Needham
Chief Technology Officer
Recent News
Mobihealthnews
2025-10-24
2025-10-15
Company data provided by crunchbase