Kentucky Eye Institute · 23 hours ago
Regional IT Support I
US-LA-Metairie
Full-time
Onsite
Entry Level
2+ years expKentucky Eye Institute has been serving the New Orleans community for over 40 years, providing comprehensive eye care. The Regional IT Support I role involves providing technical support to EyeSouth Partners affiliated businesses, including installation, troubleshooting, and user training for IT equipment and software.
EyewearHealth CareHospitalMedical
Responsibilities
Provides day to day support of regional offices for EyeSouth Partners equipment, including network devices, computers and peripherals, camera systems, mobile devices, and any ESP owned technology at the direction of the Vice President of IT Operations
Provides hands on installation and upgrades for affiliate locations
Proactively reports or address potential issues in offices and remote operations
Assists with testing of hardware and software applications
Tracks support requests in our ticketing system
Identify recurrent issues and proposes solutions
Responsible for providing ‘as needed’ technical support to ESP locations
Responsible for inventory control of IT equipment
Identifies, diagnoses, and resolves Level I support tickets; document issues and resolutions in the ticketing system
Provides one-on-one end-user problem resolution on-site and over the phone/remotely
Configuration, Installation, and support of computer hardware, software, and peripherals
Supports and repairs server systems and network equipment as assigned
Diagnoses and resolves end-user network or local printer problems, computer hardware problems and e-mail, Internet, and network access problems
Identifies, evaluates and solves end-user workstation problems; supports and trains end-users in a wide range of software applications as needed; works with minimal supervision
Contributes to the team effort by completing tasks/projects as needed
Qualification
Required
2+ years of Information Technology related studies or work experience required
Ability to travel via car or plane to assigned affiliated locations as needed; travel 50%
Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external
Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level
Self-motivated with strong organizational skills and superior attention to detail
Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes
Team player that develops strong collaborative working relationships with internal partners and can effectively engage and ability to build consensus among cross-functional teams
Strong problem solving and negotiation skills
Company
Kentucky Eye Institute
Kentucky Eye Institute offers ocular surface disease, oculoplastics, LASIK, glaucoma, cataract services including CareCredit card services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Aric Myers, MBA
Chief Operations Officer
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