Humana · 1 day ago
Help Desk/End User Technician
Tampa, FL
Full-time
Onsite
Entry Level
$45K/yr - $60K/yr
3+ years expHumana Inc. is committed to putting health first, and they are seeking a Help Desk/End User Technician to maintain, repair, and troubleshoot desktop hardware and software packages. The role involves providing customer service, end-user training, and resolving technical problems of moderate complexity.
Health CareHealth InsuranceInsuranceVenture Capital
Responsibilities
The Desktop/End User Support Technician maintains, repairs, and troubleshoots desktop hardware and software packages
Also responsible for customer service and end-user training
The Desktop/End User Support Technician performs varied activities and moderately complex administrative/operational/customer support assignments
Performs computations
Typically works on semi-routine assignments
The Desktop/End User Support Technician researches and resolves technical problems of moderate complexity, typically escalated from first line support teams
Responds to escalated telephone, email and online requests for technical support
Documents, tracks, and monitors the problem using applicable systems and tools
Decisions are typically focus on interpretation of area/department policy and methods for completing assignments
Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction
Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion
Qualification
Required
Less than 3 years of technical experience as a Desktop/End User Support Engineer
Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams
Experienced responding to escalated telephone, email and online requests for technical support
Experienced documenting, tracking, and monitoring the problem using applicable systems and tools. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred
Bachelor's Degree in Computer Science
Benefits
Medical
Dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Many other opportunities
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
H1B Sponsorship
Humana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Caleb Gallifant
Chief Operating Officer, CenterWell Home Health
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase