Baudville Brands · 19 hours ago
Technical Project Manager
Grand Rapids, MI
Full-time
Onsite
Mid Level
3+ years expBaudville Brands is a parent company of various innovative marketing brands, seeking a Technical Project Manager to support their RecogNation Development team. This role involves coordinating workflows, managing project documentation, and collaborating with cross-functional teams to ensure data integrity and actionable insights for business outcomes.
Customer Service
Hiring Manager
Tricia Huizinga, PHR, SHRM-CP, CRP
Responsibilities
Support sprint planning, PI planning, and team coordination by preparing agendas, capturing decisions, and ensuring next steps are clear and documented
Write, refine, and maintain Jira tickets with well-structured requirements, acceptance criteria, and supporting context
Track work progress across Product and Engineering and help remove blockers by surfacing questions, missing inputs, or needed decisions
Organize and maintain product documentation in Confluence, ensuring decisions, requirements, and project histories remain accessible
Triage and route support tickets to the appropriate teams, ensuring requests contain sufficient detail before work begins
Identify recurring issues or patterns in support tickets and surface insights that may inform future product improvements
Capture notes, follow-ups, and action items from leadership conversations, customer advisory groups, Program Manager input, and internal discussions
Maintain structured repositories of insights, research, and customer feedback to support planning and roadmap discussions
Assist in light discovery work, including gathering problem statements, clarifying success metrics, and identifying missing inputs
Support development rhythm by preparing materials for sprint reviews, roadmap updates, and cross-team communications
Maintain visibility into priorities, dependencies, and timelines to help keep teams aligned and focused
Improve workflow consistency by identifying small process refinements that increase clarity, reduce rework, or improve execution predictability
Serve as a connector between Product, Engineering, Customer Success, and Support to ensure smooth handoffs and shared understanding
Analyze data to identify trends or relationships among variables and translate findings into practical recommendations
Prepare and develop comprehensive analytic reports that summarize findings; including supporting visuals, dashboards, and charts
Assess data inputs and outputs for potential impacts on workflows, system performance, or strategic business initiatives
Evaluate data quality by monitoring, validating and cleansing data to ensure accuracy & consistency
Present insights and recommendations with stakeholders through presentations, meetings, and collaborative discussions
Qualification
Required
Degree or Pursuing a Bachelor's degree in Business Analytics, Statistics, Mathematics, Computer Science, or related field (or equivalent experience)
3-5 years of experience in Project Management
Familiarity with Jira (or similar ticketing tools) for writing, organizing, and maintaining work
Experience using Confluence or similar documentation systems
Comfortable working with product specs, requirements, and structured workflows
Basic familiarity with product development methodologies (Kanban, Agile concepts, etc.)
Ability to create clear, concise documentation and structured summaries
Understanding of how software teams collaborate and deliver work
Benefits
Medical, Dental, Vision, Life, Long-Term Disability, and Short-Term Disability
Company-sponsored 401K with vested match
Tuition Reimbursement
Paid Parental Leave
Company
Baudville Brands
Baudville Brands is comprised of Baudville, IDVille, Pure Promo and RecogNation that works together to inspire the workforce.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Shane Kistler
Chief Financial Officer
Andrew Kersjes, CRP
Director, Employee Engagement Partner
Company data provided by crunchbase