ESF Camps & Experiences · 21 hours ago
Camp Office Administrative Specialist - Norwood-Fontbonne Academy
Philadelphia, PA 19118, USA
Full-time
Onsite
Entry Level
1+ years expESF Camps & Experiences is dedicated to creating extraordinary summer experiences for campers from preschool to 8th grade. They are seeking an Administrative Specialist who will be responsible for customer service and administrative needs in the camp office, ensuring a positive and organized environment for campers and their families.
Education
Responsibilities
Serve as a point person for ESF families; respond to inquiries in person as well as over the phone
Greet campers and their guardians in the camp office; collect lunches and transition campers
Answer telephones and transfer calls to appropriate team members
Call camp families to confirm enrollment or discuss camper needs
Support summer sales initiatives; inform new and existing families of enrollment opportunities
Perform general clerical duties such as copying, mailing, and filing
Ensure that the camp office is clean, organized, and well-maintained
Open, sort, and distribute or respond to incoming correspondence including mail and email
Maintain inventory and complete assigned paperwork
Assist families in enrolling their campers using the CRM database
Support summer sales initiatives; inform new and existing families of enrollment opportunities
Update camper records and input pertinent information into the database
Work effectively and collaborate with co-workers including other on-site Administrative Specialists, Nurses, Admissions and Customer Engagement Coordinators located at ESF’s Headquarters office, Site Director, and leadership team
Ensure the safety and well-being of campers with emphasis on positive behavior and effective group management. Promptly report any concerns to the Site Director
Supervise campers, while fostering a positive and safe environment
Demonstrate ESF Core Values & Code daily, from 'Gratitude' to 'Bring It' daily
Model the ESF Virtues of Character (Gratitude, Respect, Trustworthiness, Effort, Kindness, Positivity, Resilience, Community) in camp daily
Adhere to all company policies
Maintain clear, concise, and engaging communication with campers, families, peers, and our leadership team
Push/pull, lift, and carry a minimum of thirty-five (35) pounds across campus. Work outside, upright, and mobile for six (6) to eight (8) hours per day
Respond to emergencies, including running (up to 1 mile in some cases) and ascending stairs without undue exertion
Qualification
Required
Bachelor's degree required
Minimum 1-2 years of experience working in an administrative and/or customer service role
Experience teaching and working with children
Proficient in Microsoft Office, especially Excel, and ability to use CRM database
Typically, from 7:30am-4:30pm or 8:00am-4:00pm, Monday-Friday. Start and end times may vary depending on the location, with later times possible
Any schedule changes must be pre-approved by the site director
Complete all required ESF and state-mandated training and onboarding
Maintain the 'ESF Look' (camp uniform) and embody the spirit of the camp
Serve as a point person for ESF families; respond to inquiries in person as well as over the phone
Greet campers and their guardians in the camp office; collect lunches and transition campers
Answer telephones and transfer calls to appropriate team members
Call camp families to confirm enrollment or discuss camper needs
Support summer sales initiatives; inform new and existing families of enrollment opportunities
Perform general clerical duties such as copying, mailing, and filing
Ensure that the camp office is clean, organized, and well-maintained
Open, sort, and distribute or respond to incoming correspondence including mail and email
Maintain inventory and complete assigned paperwork
Assist families in enrolling their campers using the CRM database
Update camper records and input pertinent information into the database
Work effectively and collaborate with co-workers including other on-site Administrative Specialists, Nurses, Admissions and Customer Engagement Coordinators located at ESF's Headquarters office, Site Director, and leadership team
Ensure the safety and well-being of campers with emphasis on positive behavior and effective group management. Promptly report any concerns to the Site Director
Supervise campers, while fostering a positive and safe environment
Demonstrate ESF Core Values & Code daily, from 'Gratitude' to 'Bring It' daily
Model the ESF Virtues of Character (Gratitude, Respect, Trustworthiness, Effort, Kindness, Positivity, Resilience, Community) in camp daily
Adhere to all company policies
Maintain clear, concise, and engaging communication with campers, families, peers, and our leadership team
Directly report to and take guidance from the Camp Director, with additional accountability to the Site Director
Push/pull, lift, and carry a minimum of thirty-five (35) pounds across campus. Work outside, upright, and mobile for six (6) to eight (8) hours per day
Respond to emergencies, including running (up to 1 mile in some cases) and ascending stairs without undue exertion
Preferred
Previous experience working in a camp, school (or similar field) preferred
Benefits
Convenient Summer Schedule: Enjoy nights and weekends off.
Employee Referral Bonus Program: Increase your earnings through referrals from your network.
Free Certifications: Reimbursements available for qualified roles.
Camp Tuition: Enjoy a significantly discounted tuition rate exclusively for Team members’ children.
Company
ESF Camps & Experiences
ESF Camps & Experiences is an education management company providing experiential learning and character building curriculum.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Michael Rouse
Co-Founder & CEO
David Gold
Chief Financial Officer
Company data provided by crunchbase