Taylor Corporation · 3 hours ago
Account Manager
Minneapolis, MN
Full-time
Onsite
Entry, Mid Level
$74K/yr - $115K/yr
2+ years expTaylor Corporation is a dynamic, diversified company with big plans for the future. They are seeking an Account Manager to coordinate internal activities related to the development, growth, and retention of key accounts while establishing strong relationships with senior decision makers.
Media and EntertainmentPublic Relations
Responsibilities
Functions as the lead point of contact for the Customer and is an extension of the customer’s business for Taylor
Acts as a liaison between the Customer, cross functional internal teams, and vendors, to insure timely and successful delivery of our products, services and solutions according to the customer’s needs
Establish productive and professional relationships with key customer personnel including those at the Executive level
Responsible for customer communications, conflict resolution, and compliance on contract deliverables
Problem solve by using root cause analysis and 5 Whys technique, to develop a course of action, implement a plan of action and to measure the effectiveness of solutions with minimal direction
Actively participate in continuous improvement initiatives including documenting and maintaining operating procedures per the requirements of the Quality Management System
Perform data analytics to draw conclusions and make recommendations for improved service, process changes and/or financial improvements
Partner with other department team members to resolve complex customer inquiries and concerns including understanding who and when to escalate within the internal organization
Coordinate customer business reviews including preparation of professional customer presentations, gathering of performance metric data and participating in customer meetings
Conduct customer needs assessments to proactively identify business development opportunities to meet sales performance and financial targets, sales volume; Collaborate with Sales to jointly meet requirements
Qualification
Required
Bachelor's degree in a related area/field of study
2+ years of related/relevant professional experience, preferably customer service or account management specifically, and one or more of the following: printing or manufacturing environment, job planning, estimating or scheduling, or project management
Ability to use effective listening skills and recognize key issues, understand trends, and develop the customer's vision on how our service could be utilized to solve their problems
Superb written and oral communication skills along with public presentation skills
Ability to establish and maintain long term relationships with key decision makers
Excellent computer skills, including: Microsoft PowerPoint, Excel, and Word
Ability to manage multiple tasks and projects; excellent project management skills
Outstanding problem-solving and exceptional organizational skills
Preferred
Proficiency in Excel, Word, Query Access/Use/Modify/Build in database systems
Meeting coordination, QBR development, and working knowledge of e-commerce systems
Working knowledge of ERP, inventory management processes, QMS process creation and maintenance, and root cause analysis tools
Benefits
A choice of several health plans
Dental
Vision
Wellness programs
Life and disability coverage
Flexible spending accounts
Health savings accounts
A 401(k) plan with company match
Paid time off (PTO)
64 hours of annual holiday pay
Company
Taylor Corporation
Taylor provides a diverse set of products, services and technologies to power the potential of the world’s leading brands.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Charles Whitaker
Chief Executive Officer
Jonathon Green
CEO, Bleckley Memorial Hospital
Recent News
2025-10-29
Business Insider
2025-05-16
Business Journals
2024-04-01
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