DTEX · 9 hours ago
Senior Technical Success Manager (US, Remote)
United States
Full-time
Remote
Senior Level
$140K/yr - $180K/yr
7+ years expDTEX Systems helps organizations understand their workforce and protect their data. The Senior Technical Success Manager is responsible for customer onboarding, environment stability, integrations, and ongoing technical advisory, acting as a trusted advisor for assigned customers.
Business IntelligenceCyber SecurityPredictive AnalyticsRisk ManagementSecuritySoftware
Responsibilities
Own the technical lifecycle for high‑value and complex customer accounts, from onboarding through steady‑state and expansion
Serve as the primary technical advisor during onboarding, implementation, and ongoing operations, providing strategic guidance and best practices
Design and validate solutions using a structured, systematic approach that aligns DTEX capabilities with each customer’s objectives, architecture, and constraints
Translate complex requirements into scalable patterns, ensuring solutions are repeatable, supportable, and aligned with product direction
Drive proactive maintenance and optimization, including data tuning, configuration reviews, and upgrade planning for assigned accounts
Partner with Engineering and Support to coordinate and provide context to resolve complex technical challenges, ensuring timely, transparent communication with customers
Contribute to team and program scale, by refining playbooks, documenting best practices, mentoring teammates, and helping to evolve the Technical Success operating model
Qualification
Required
7-10+ years of experience in a customer-facing role within security, IT operations, project management, and/or account management
Significant post-sales experience in a customer success, technical account management, or similar role
Exceptional written and verbal communication skills, with a proven ability to present clearly and confidently to internal and external audiences
Demonstrated experience engaging at all levels of an organization, including executives, managers, and individual contributors
Proven ability to translate complex technical concepts into business-relevant language for customers, and to articulate customer technical requirements clearly to internal engineering and product teams
Strong security domain knowledge, including familiarity with common security architectures, controls, and operational practices
Solid project management skills, with experience driving multiple concurrent initiatives across cross-functional teams to successful and timely completion
Demonstrated ability to manage a broad portfolio of accounts and prioritize competing customer needs in a dynamic environment
Effective at representing the voice of the customer internally, clearly conveying customer concerns, risks, and opportunities to stakeholders such as Support, Product, and Engineering
Preferred
Experience with large, distributed, and clustered systems across deployment, maintenance, optimization, and scaling
Strong understanding of Insider Risk and data protection solutions, such as UBA/UEBA and DLP platforms
Working knowledge of the enterprise security stack, including SIEM technologies (e.g., Forcepoint, HP ArcSight, IBM QRadar, Splunk)
Broad understanding of modern infrastructure architectures, including both cloud and on-premises environments
Hands-on experience with Linux, including comfort working in command-line (CLI) environments
Working knowledge of Windows desktop and server environments
Practical familiarity with databases and data stores, for example Elasticsearch and PostgreSQL
Understanding of data integration patterns and techniques, such as ETL/ELT workflows, API-based integrations, and event streaming
Benefits
Fully remote company
Health, vision, and dental coverage through BUPA
Company computer hardware of your choice
Work from home setup reimbursement
Virtual events, happy hours, trivia, and fun
Monthly Internet & Phone Reimbursement
Opportunities to learn and grow
Company
DTEX
DTEX is the leader in risk-adaptive security, unifying human, data, and AI risk through a behavioral intelligence platform.
51-200 employees
H1B Sponsorship
DTEX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (3)
2022 (2)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$122.53MKey Investors
CapitalGNorthgate CapitalNorwest
2024-03-05Series E· $50M
2020-05-06Series D· $17.5M
2018-12-26Series C· $0.5M
Leadership Team
Bahman Mahbod
President & CEO
Marshall Heilman
Chief Executive Officer
Recent News
2026-01-22
Company data provided by crunchbase