Tin Can · 1 day ago
Customer Support Engineer
United States
Full-time
Remote
Mid Level
$35/hr - $45/hrTin Can is a company focused on providing kids with social independence through a modern home phone. They are seeking a Customer Experience Engineer to handle escalated technical support issues and improve their support operations.
ConsumerConsumer ElectronicsToys
Responsibilities
Own escalated technical support cases across email, SMS, social DMs, and occasional phone calls
Diagnose and resolve issues related to device activation, account configuration, network connectivity, permissions, and user access using internal tools and documentation
Troubleshoot methodically, document findings, and ensure resolutions are accurate, timely, and repeatable
Maintain time-sensitive SLAs, including response time and resolution metrics
Create, update, and refine macros, response templates, and internal knowledge base articles to improve accuracy, consistency, and efficiency
Identify recurring issues or manual workflows and help document or implement automation opportunities
Deliver support that is technically precise and still empathetic—turning frustrating moments into confidence-building ones for customers
Qualification
Required
Experience supporting consumer hardware or consumer technology products
Hands-on familiarity with device setup, activation flows, or basic networking concepts
Strong written and verbal communication skills, especially when explaining technical issues to non-technical users
Prior experience providing support via email, chat, SMS, or phone
Comfort working in modern support and collaboration tools (Front, G-Suite, Slack, Notion, etc.)
A methodical, curious mindset—and the confidence to say, 'I don't know yet, but I'll investigate and follow up.'
Company
Tin Can
Tin Can is a screen-free phone designed for kids that allows them to call only approved contacts without the need for a smartphone.
Founded in 2022
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$17.75MKey Investors
GreylockPSL Ventures
2025-12-18Seed· $12M
2025-09-15Seed· $3.5M
2022-09-13Pre Seed· $2.25M
Recent News
2026-01-22
Company data provided by crunchbase