Entrust · 8 hours ago
Assoc Field Service Technician - Washington, DC area
United States - Virginia Field
Full-time
Onsite
New Grad, Entry Level
$16.82/hr - $26.43/hrEntrust is an industry leader in identity-centric security solutions, and they are seeking an Associate Field Service Technician to provide on-site support to customers. The role involves servicing equipment, performing maintenance, and managing inventory while ensuring adherence to established protocols.
Enterprise SoftwareFraud DetectionInformation TechnologyInternetSecuritySoftware
Responsibilities
Within defined service times, responds to routed and scheduled calls to service customer locations to perform the following activities/services on Entrust’s equipment:
Removal and secure destruction of spent material using custom ribbon/foil destruction tool and in accordance with established security protocol
Replacement of system supplies and consumables
Perform the documented preventative maintenance (PM) process
Perform systems tests to assure quality output
Maintains and manages –as instructed by management- required inventory of parts and supplies to perform activities/services
Reports activity in a timely manner
Requests and escalates for immediate support from manager in case difficulties arise in performance of activities or if during activity other potential technical issues outside of the scope of the role are identified
Follow and adhere to established processes and procedures
This role will drive to customer sites daily to provide service and maintenance as applicable. Significant mileage and time spent driving daily
Participate in company sponsored personal development and quality initiatives
Complete all company training and development courses required by Entrust
Qualification
Required
High School Diploma/GED or equivalent
Technical and or mechanical aptitude
Ability to lift to 70 lbs. and spend the majority of the shift including but not limited to driving, sitting, standing, bending, stooping, walking, etc
Valid and active drivers license, and insurability
Overtime and on-call is required as needed
Strong organizational skills, planning skills, independent thinker
Proficient problem solving and troubleshooting skills for mechanical assemblies
Demonstrated ability of: time management, schedule and route planning, follow documented and technical process
Proficient with PC's, operating systems and relevant software applications (MS Windows, MS Office)
Demonstrated communication skills (verbal and written) and the ability to communicate effectively with external and internal customers
Willingness and ability to work flexible hours, assignments and travel when required
Preferred
Additional electromechanical technician experience
Additional power supply and peripheral device repair experience
Technical education preferred
Skilled with tools and electronic test equipment
Benefits
Medical Benefits from day 1
Up to 4 weeks paid time off accrued within the 1st year.
6 paid company holidays + 6 paid floating holidays
401k with up to 6% company match
Annual Incentive Program (bonus)
Comprehensive health and well-being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement.
Company
Entrust
Entrust offers identity-based security software and services.
Founded in 1994
1001-5000 employees
H1B Sponsorship
Entrust has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (3)
2022 (3)
2021 (6)
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-12-17Acquired
1998-08-18IPO
Leadership Team
Todd Wilkinson
President & Chief Executive Officer
John Grimm
Vice President of Strategic Alliances
Recent News
2026-01-16
2025-11-25
2025-11-20
Company data provided by crunchbase