Rapid7 · 1 week ago
Manager, Renewal Accounts
US - MA - Boston
Full-time
Hybrid
Senior Level
$110K/yr - $150K/yr
6+ years expRapid7 is a hybrid work environment that is seeking a strategic and execution-focused Manager, Renewal Accounts to lead a team of Renewal Account Managers. This role is accountable for renewal performance, forecast accuracy, team development, and ensuring a high-quality customer renewal experience.
AnalyticsCyber SecurityEnterprise SoftwareNetwork SecurityRisk Management
Responsibilities
Lead, coach, and develop a team of Associate RAMs, RAMs, Sr. RAMs, and Team Leads
Set clear expectations for role execution, deal ownership, and renewal accountability
Conduct regular one-on-ones, performance reviews, deal inspections, and coaching sessions
Support career development, progression, and readiness for increased scope or leadership
Own renewal outcomes and forecast accuracy for the team’s book of business
Establish and enforce renewal inspection cadence, deal hygiene, and execution standards
Guide teams through complex or at-risk renewals, escalations, and negotiations
Ensure consistent application of renewal strategy, pricing, and policy governance
Ensure accurate forecasting and documentation in Salesforce, Clari, and internal reporting tools
Monitor renewal health, risk signals, and execution gaps across the team
Partner with leadership to identify trends, systemic issues, and improvement opportunities
Drive adherence to Rapid7’s renewal processes, timelines, and operating rhythms
Partner closely with Sales, Customer Success, Channel, Finance, and Legal to deliver a unified renewal experience
Align on account strategy, renewal risk mitigation, and expansion opportunities
Represent the Renewal Account Management function in cross-functional discussions and initiatives
Reinforce renewal playbooks, best practices, and execution frameworks
Partner with leadership on enablement initiatives, tooling improvements, and process evolution
Support Team Leads and Sr. RAMs in elevating execution standards across the organization
Qualification
Required
6+ years of SaaS renewals, account management, or commercial ownership experience
2+ years of people leadership experience managing commercial or customer-facing teams
Proven success driving retention, forecast accuracy, and renewal execution at scale
Strong coaching, communication, and stakeholder management skills
Advanced proficiency in Salesforce, Clari, and forecasting tools
Strong analytical and operational mindset with a bias toward action and accountability
Preferred
Cybersecurity or enterprise SaaS experience
Benefits
Commuter subsidy
Company
Rapid7
Rapid7 is a cybersecurity company that helps organizations detect and respond to security threats effectively.
1001-5000 employees
H1B Sponsorship
Rapid7 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (7)
2022 (17)
2021 (11)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$350.5MKey Investors
Bain Capital Ventures
2024-06-26Post Ipo Equity
2023-09-07Grant· $1.5M
2023-09-06Post Ipo Debt· $260M
Leadership Team
Corey Thomas
Chief Executive Officer
Raj Samani
SVP, Chief Scientist
Recent News
2026-01-22
2026-01-16
Company data provided by crunchbase