Medline · 5 hours ago
Product Support Supervisor
Northfield, Illinois
Full-time
Hybrid
Mid, Senior Level
$67K/yr - $101K/yr
4+ years expMedline Industries is a growing worldwide organization that focuses on providing healthcare products and services. The Product Support Supervisor will oversee a team responsible for supporting the sales force, ensuring effective communication, and managing daily operations to meet performance metrics.
Consumer GoodsHealth CareHospitalityManufacturingMedical
Responsibilities
Manage the day-to-day tasks of the team including, but not limited to, creation/maintenance of items, product cross requests, scheduling various activities, assigning projects, managing overtime schedules and ensuring team performance metrics are tracked and achieved
Ensure timely communication with direct reports and follow up on overall progress by offering coaching and additional training in areas for which objectives are not being met. Based on feedback, oversee and prioritize daily workloads to meet deadlines
Provide in-depth knowledge and support to various internal departments and team members. Respond to escalated issues or questions
Oversee the collection, review and file maintenance of all documentation relating to Product Support Distributed, provide reports for month end/weekly processing, and collaborate in the management of product training for the team
Ensure all incoming customer/sales requests are reviewed/resolved or assigned to the appropriate group within 24 hours
Ensure department Standard Operating Procedures (SOPs) are current and adhered to teamwide
Facilitate and/or participate in divisional meetings in the absence of Operational Leadership
Responsible for hiring staff, evaluating compensation packages, writing/delivering performance reviews, training/development of staff, and estimating personnel needs
Qualification
Required
Bachelor's degree
At least 2 years as a Product Support Specialist or similar role in healthcare organization
2 years of management experience, including the development, training and assignment of work to members of a team
Advanced skill level in enterprise software (SAP preferred)
Experience presenting to various levels of an organization
Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling)
Benefits
Health insurance
Life and disability
401(k) contributions
Paid time off
Company
Medline
Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care.
10001+ employees
H1B Sponsorship
Medline has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (344)
2024 (144)
2023 (142)
2022 (143)
2021 (137)
2020 (113)
Funding
Current Stage
Public CompanyTotal Funding
$0.5MKey Investors
North Carolina Department of Commerce
2025-12-17IPO
2021-06-05Private Equity
2019-09-12Grant· $0.5M
Leadership Team
Steve Miller
Chief Operating Officer
Amanda Laabs
Chief Product Officer
Recent News
Packaging-Gateway.com
2026-01-16
2026-01-13
Company data provided by crunchbase