loanDepot · 11 hours ago
Default Prevention Associate
United States
Full-time
Remote
Entry, Mid Level
$21.20/hr - $21.20/hr
2+ years exploanDepot is a digital commerce company committed to serving its customers throughout the home ownership journey. The Default Prevention Associate is responsible for handling inbound and outbound calls, providing quality customer service, and working through payment collection efforts on loans that are past due.
BankingFinanceFinancial ServicesMortgageReal Estate
Responsibilities
Responsible for fully understanding all GSE, HUD/VA/USDA guidelines for retention and disposition options to effectively communicate with customers and help resolve/prevent portfolio delinquency
Works directly with delinquent borrowers to resolve past due delinquency; negotiates reasonable payment arrangements and/or extended repayment plans and collects on past due loans
Discusses appropriate foreclosure alternatives by providing detailed requirements for package submissions and timeframe of the review process
Demonstrates full understanding of all stages of delinquency including collections, loss mitigation, bankruptcy, FCL, and REO
Performs other duties and projects as assigned
Qualification
Required
2+ years of Mortgage Loan Servicing or Mortgage Collection experience required
Black Knight/MSP experience required
Exceptional verbal, written and interpersonal communication skills required
Preferred
Knowledge of Loss Mitigation/Default Servicing
Spanish speaking is a plus, but not required
Benefits
Comprehensive benefits package including Medical/Dental/Vision
Wellness program to support both mental and physical health
Extensive internal growth and professional development opportunities including tuition reimbursement
Company
loanDepot
loanDepot is an independent retail mortgage lender that provides residential loans, refinance loans, and personal loan products nationwide.
1001-5000 employees
H1B Sponsorship
loanDepot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (7)
2023 (20)
2022 (49)
2021 (39)
2020 (23)
Funding
Current Stage
Public CompanyTotal Funding
$831.95MKey Investors
Parthenon Capital Partners
2025-08-19Post Ipo Debt· $150M
2025-06-02Post Ipo Debt· $200M
2024-09-30Post Ipo Debt· $300M
Leadership Team
David Smith
VP of National VA Lending
Jeffrey Wilkish
Regional Vice President
Recent News
Orange County Business Journal
2026-01-24
Orange County Business Journal
2026-01-22
2026-01-16
Company data provided by crunchbase