ZOLL Cardiac Management Solutions · 1 day ago
Order Management Representative
Chelmsford, MA
Full-time
Hybrid
Entry Level
$29/hr - $32/hr
2+ years expZOLL Cardiac Management Solutions is dedicated to improving patient outcomes through innovative technologies. The Order Management Representative supports sales teams by creating quotes, processing orders, and providing pre/post-sales support, ensuring compliance with order processing guidelines.
Medical Device
Responsibilities
Primary point of contact for field sales team and external customers, including building relationships and responsible for the overall quote to order process
Generate customer quotations using salesforce and other tools to validate customer contract terms, pricing, and appropriate approvals
Responsible for efficient and timely processing of customer orders in compliance with corporate booking and revenue policies, while applying sales order scheduling to ensure on-time delivery, accurate invoicing, and customer satisfaction
Utilize judgement and take ownership to ensure timely resolution of escalated issues that arise on behalf of the sales representative and external customer
Consistently demonstrating an unparalleled work ethic and customer-focused attitude who bring value to their partnerships
Work with the warehouse teams to expedite orders when appropriate
Critical link between the sales, contracts, finance, and operations teams to optimize the customer experience
Identify process issues and suggest changes to improve response time, accuracy and data reliability
Qualification
Required
Degree preferred or equivalent work experience
Self-starter with the ability to prioritize multiple tasks in a high volume and fast-paced environment with focused attention to detail
High sense of urgency to achieve goals, results driven, communicates assertively and with tact, willing to learn, works well under pressure, customer focused, team player
Business systems and tools (e.g., ERP systems, Outlook, SalesForce, Excel and Word.)
Organizational, problem solving and communication skills
Provide excellent customer service to customers demonstrating sensitive communication skills in identifying, trouble shooting and resolving issues
Phone skills: ability to maintain composure in stressful situations and follow-up skills
Must have the ability to work additional and flexible hours to support the business during month-end and other times as needed
Preferred
At least 2 years related experience in order management or similar support/functions
Understanding of the quote-to-cash processes but preferred experience in a high complexity order-processing environment with a strong understanding of cross-functional impacts of transactions
Company
ZOLL Cardiac Management Solutions
ZOLL Cardiac Management Solutions (CMS), a division of ZOLL Medical Corporation, offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes in cardiac patient care.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase