Gorilla Commerce · 1 day ago
Senior Manager, Product Safety, Quality & Compliance
Norwalk, CT
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expGorilla Commerce is a leading e-commerce company focused on creating high-quality, affordable products. They are seeking a Senior Manager for Product Safety, Quality & Compliance to ensure product integrity across their portfolio, overseeing safety, compliance, and quality standards while leading a global team.
Consumer GoodsE-Commerce
Responsibilities
Own external product risk and regulatory exposure across markets
Serve as Gorilla Grip’s internal authority on global product safety and regulatory requirements (e.g., CPSC, FTC, FDA food contact, Prop 65, REACH, key international standards)
Define regulatory and safety requirements by category, including warnings, legal disclaimers, care & use, labeling, and claims
Own formal product risk assessments throughout the lifecycle and lead escalation when risks exceed tolerance
Act as the decision-maker on compliance readiness and regulatory go/no-go
Own end-to-end governance of safety warnings, legal disclaimers, care & use instructions, labeling, and lot codes across physical products, packaging, ecommerce listings, and marketing touchpoints — from definition through audit
Lead incident response, regulatory reporting, and recall coordination if required
Maintain clear, usable compliance guidance (not theoretical manuals) for product, packaging, and ecommerce execution
Own supplier-related compliance risk, including traceability, audit readiness, and escalation when vendor practices create regulatory or brand exposure
Establish category-specific product performance and durability standards aligned to real consumer use and brand expectations (not minimum compliance alone)
Own the global testing strategy: what must be tested, when, and to what threshold
Set pass/fail criteria and approval standards for product safety, performance, and claims substantiation
Manage third-party laboratory partnerships, testing scope, and cost effectiveness
Ensure claims are accurate, defensible, and consistently applied across packaging, ecommerce, and marketing
Own PLM Compliance module as the system of record for testing requirements, results, approvals, and claims
Own supplier quality and compliance execution, including factory audits, approval standards, and ongoing corrective action governance
Define risk-based audit and inspection strategies by supplier, category, and volume
Partner with Sourcing to ensure supplier selection, onboarding, and diversification decisions reflect quality and compliance risk
Lead factory quality execution through a China-based QA team
Design right-sized inspection protocols by product and risk profile, including product and packaging
Drive corrective and preventive actions through root-cause analysis and supplier capability improvement
Establish post-market surveillance using customer feedback, returns, and marketplace signals
Identify systemic issues early and close the loop permanently
Lead and develop a global Quality team, including Asia-based resources
Partner closely with Product Development, Sourcing, Legal, Marketing, and Operations
Provide regular, clear updates to executive leadership on product risk, quality posture, and emerging issues
Represent Gorilla Grip with external labs, compliance partners, and industry bodies
Qualification
Required
10+ years of leadership experience in product safety, quality, and compliance within consumer products
Proven ownership of testing strategy, quality standards, and regulatory decision-making
Deep knowledge of FDA food-contact materials, CPSC requirements, chemical regulations, and claims compliance
Experience operating in ecommerce-first environments and supporting retail expansion
Strong background in global supply chains, factory audits, and supplier quality execution
Bachelor's degree in a technical field required (advanced degree a plus)
Ability to travel to Asia up to 4 times a year
Preferred
Experience across hardlines and softlines strongly preferred
Multilingual capability is a bonus
Benefits
Comprehensive medical, dental, and vision plans, including a free medical option.
401(k) with Company Match : Supporting your long-term financial wellness.
Generous PTO, holidays, and “Birthday Your Way” – take a day off during your birthday month.
Paid time off for new parents.
Mental health resources, free gym in our Norwalk office, and Employee Assistance Programs.
Hybrid schedule with three in-office days (Monday–Wednesday) and flexibility for remote work.
Two fully remote weeks per year—one in July and the second is the week between Christmas and New Year.
Professional development encouraged and opportunities provided annually.
Commuter assistance, pet-friendly office, and wellness programs.
Free snacks, coffee, and team events to keep our community strong.
Company
Gorilla Commerce
Gorilla Commerce is an e-commerce platform specializing in the development and sale of home and pet products.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Trilantic North America
2020-02-11Private Equity
Leadership Team
Marissa Saporta
Co-Founder
Company data provided by crunchbase