Delta Air Lines · 1 day ago
Specialist, Data Analytics and Insights- Digital Experience
Atlanta, GA
Full-time
Onsite
Entry, Mid Level
2+ years expDelta Air Lines is focused on enhancing customer and employee experiences through its Digital Experience team. The Specialist, Data Analytics & Insights will develop automated data pipelines, support digital analytics dashboarding, and collaborate with product teams to drive continuous improvement in digital initiatives.
Air TransportationArtificial Intelligence (AI)TransportationTravel
Responsibilities
Data Pipeline Development and Data Engineering
Design and implement automated data pipelines using AWS Glue and Lambda to ingest, transform, and load data from S3 into Teradata Data Labs, ensuring daily refresh and historical data append
Develop robust ETL workflows and data models to support analytics and reporting needs, including schema design, transformation logic, and governance compliance
Design and implement data models and transformation logic to join multiple data sources, define calculated fields, and establish standardized classifications for reporting and analytics
Build and monitor scalable data models that reflect customer experience performance and enable strategic decision-making
Ensure data quality and integrity through proactive testing, anomaly detection, and automated monitoring processes before data is accessible to users, upstream reports or dashboards
Collaborate with Digital Product teams to define and gather business requirements for new KPIs we want to measure as we expand our Digital Pulse Monitor—a centralized dashboard for all Digital metrics—and strategic initiatives in 2026 (e.g. Concierge, Connected Servicing, etc.)
Develop complex SQL queries that leverage advanced techniques such as dynamic SQL for flexible query generation, complex joins and set operations, dynamic pivoting and unpivoting, query optimization for performance tuning, and sophisticated date/time calculations to enable accurate, scalable insights
Collaborate with the Enterprise Solutions Data Strategy team to onboard external data sources and stitch together customer journey data across channels, starting with Quantum Metric and expanding to Adobe Customer Journey Analytics for holistic journey insights
Manage and optimize data infrastructure within EDW, including sandbox environments, production tables, and data refresh automation
Support the migration of dashboards and reports from Adobe Analytics to Customer Journey Analytics (CJA), including auditing existing assets, mapping metrics, and rebuilding visualizations to leverage CJA’s advanced capabilities
Ensure data accuracy and consistency during migration by validating reports, recreating segments, and training stakeholders on new CJA features for cross-channel insights and enhanced customer journey analysis
Design, build, and maintain dashboards in Adobe Analytics and Quantum Metric, using Adobe Analytics to measure behavioral trends, funnel performance, and outcomes at scale, and Quantum Metric to surface session-level friction and technical issues that explain the root cause behind performance changes
Qualification
Required
Minimum of 2-4 years in data analytics, preferably within the digital products or airline industry
Working knowledge of Adobe Analytics and Quantum Metric for dashboarding and analytics
Hands-on experience building automated ETL/ELT pipelines on AWS, using S3, Glue, and Lambda
Advanced SQL expertise, including complex joins, subqueries, dynamic SQL, pivoting/unpivoting, performance optimization, and advanced date/time logic
Intellectual curiosity with strong ability to interpret complex data and translate it into actionable insights
Excellent verbal and written communication skills, with attention to detail and the ability to present data-driven insights to non-technical stakeholders
Proven ability to work collaboratively in a fast-paced, team-oriented environment
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and has authorization to work in the United States
Preferred
Understanding of, and passion for, the airline industry and digital experiences is preferred
Bachelor's degree in data science, Statistics, Computer Science, or Business Analytics. Advanced degree preferred
Benefits
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
Company
Delta Air Lines
Delta Air Lines is a technical airline company that focuses on safety, innovation, reliability, and customer experience.
10001+ employees
H1B Sponsorship
Delta Air Lines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (167)
2024 (137)
2023 (108)
2022 (178)
2021 (71)
2020 (148)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Barclays Bank
2025-09-30Post Ipo Debt
2007-05-03IPO
Leadership Team
Edward Bastian
Chief Executive Officer
Daniel Janki
CFO
Recent News
2026-01-24
Company data provided by crunchbase