Northeast Georgia Health System · 1 month ago
ITS Support Specialist I Saturday - Tuesday 7 AM - 5:30 PM
Gainesville, GA
Full-time
Onsite
Entry Level
1+ years expNortheast Georgia Health System is dedicated to improving the health of communities. The ITS Support Specialist I provides technical support to end users, resolving issues and ensuring functionality of equipment while prioritizing customer service in a team environment.
AssociationCommunitiesFitnessHealth Care
Responsibilities
Provides support to end users on a variety of issues
Identifies, researches, and resolves technical problems
Responds to telephone calls, email and personnel requests for technical support
Documents, tracks and monitors the problem to ensure a timely resolution
Maintains functionality of end user equipment
Operates, controls and monitors computer equipment to ensure servers, services, interfaces, and sites have functionality
Is responsible for the satisfactory completion of each scheduled shift supporting the Help Desk as well as supporting computer operations monitoring
Prioritizes, screens and highlights phone calls and requests with follow up to deliver the highest possible customer service
Ensures all calls are accurately documented into the tracking system in a timely manner and escalated as needed
Pages/beeps/calls departmental employees as needed and according to standards
Responds to system status inquiries within standards
Uses all the resources available to them including instructions, error codes, manuals, etc., to understand the process or problem on their own before seeking assistance or giving a call to technical support
Takes initiative or moves ahead without assistance
Describes in writing technical problems
Performs the tasks usually associated with computer operations
Actively participates in team processes and presentations
Assists the Manager and Supervisor as needed
Assists all departmental teams with clerical services according to standards
Exemplifies the organization's customer service standards
Improves work processes
Meets all mandatory educational requirements
Complies with confidentiality rules, policies and regulations in all aspects of the job
Demonstrates working knowledge of safety practices
Promotes teamwork within the department
Meets NGHS attendance standards
Utilizes financial resources effectively
Communication between support specialist, customers, and other employees is clear, concise and professional as measured by random observation, team leader and fellow team members
Evaluate and pursue areas of automation that could improve productivity for team or organization
Adaptable in changing situations and work assignments, including emergency shift coverage
Documentation is current and reviewed by team periodically to ensure validity in software application ITS is using
Utilizes the computer shift checklist to complete scheduled work
Documents all hardware or operational problems (or potential problems)
Triage issues and gauge severity and urgency before contacting other IT members for assistance
Assists and participates in IT and other departmental projects where requested
Be committed to continual professional development
Qualification
Required
High School Diploma or GED
Two (2) years of technical training
One (1) - two (2) years related experience
Experience should be with equipment similar to that being used in Informatics & Technology Services
Preferred
A+ Certification
MCSE (Microsoft Certified Solutions Expert)
ITIL Certification
HDI (Help Desk Institute) Certification
Help Desk support experience
Computer Operations experience
hands-on technical school program
Company
Northeast Georgia Health System
Northeast Georgia Health System prides itself on core values, which help us achieve our mission of improving the health of our community.
10001+ employees
H1B Sponsorship
Northeast Georgia Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
C
Carol Burrell
President and CEO
Recent News
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2025-12-11
2025-08-21
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