Rocket · 1 day ago
Application Support Engineer
Detroit, MI
Full-time
Onsite
New Grad, Entry, Mid Level
$48K/yr - $118K/yr
0+ years expRocket Close is a leading national provider of title insurance, property valuations and settlement services. As an Application Support Engineer, you will be the lifeline for all users of our platforms, handling requests for assistance, resolving issues, and ensuring exceptional customer service while collaborating with various departments.
ConsumerConsumer LendingFinanceFinancial ServicesLendingMortgagePersonal FinanceReal Estate
Responsibilities
You make it a priority to understand the business you support, including the different roles and responsibilities across the company, soliciting feedback where appropriate to ensure systems implementations produce the desired results
You will collaborate with internal and external departments like Training, Analytics, Vendor Partnerships, Engineering, Finance, and IT to ensure seamless execution of important tasks and company initiatives. You use your technical expertise to guide key decisions related to systems
Maintain responsibility for system and user administration for the entire organization
Identify and learn appropriate software used and supported by the organization
You’ll evaluate, troubleshoot root cause issues and resolve inquiries that come in through Zendesk or email within established SLA’s
Actively lead or participate in projects related to systems integration, including tasks like mapping, design, testing and support for platforms, software, and integrations
You will partner with end-users like employees and managers to identify process or efficiency opportunities for systems and begin to implement those improvements
You train and educate employees and end users on systems, integrations, hardware (like equipment), and changes that occur and help create process and training materials as needed
You may assist with implementing various internal and third party integrations within internal systems, and assist with building internal proprietary systems and process migrations
Qualification
Required
Associate's degree/Bachelor's degree in computer science, information systems and 0-4 years of related experience in managing enterprise platforms and solutions
Strong customer service skills
Ability to work Eastern or Central Time Zone hours
Passion for working with and learning new technologies
Ability to effectively prioritize and execute tasks in a fast-paced environment
Title & Escrow industry experience
Experience with CRMs like Zendesk
Ability to quickly learn new software and help drive implementation and adoption across the company
Administrative knowledge of title production softwares such as Qualia, Resware, or Softpro is highly regarded
Knowledge of Microsoft Office Suite a plus
Ability to travel for quarterly team and company events and meetings
Benefits
Medical
Dental
Vision benefits
401K retirement plan
Paid-time off
Company
Rocket
Rocket is redefining homeownership, mortgage, real estate and personal finance services.
10001+ employees
H1B Sponsorship
Rocket has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (43)
2024 (12)
Funding
Current Stage
Public CompanyTotal Funding
$5.15B2025-06-03Post Ipo Debt· $4B
2025-05-02Post Ipo Debt· $1.15B
2020-08-06IPO
Leadership Team
Varun Krishna
Chief Executive Officer
Bridget Frey
Chief Technology Officer @ Redfin and Chief Data Officer @ Rocket
Recent News
streetwisereports.com
2026-01-22
The Real Deal
2026-01-16
Company data provided by crunchbase