Highland River Group dba Ashley · 20 hours ago
Sales Manager (Kalamazoo, MI)
Kalamazoo, MI
Full-time
Onsite
Mid Level
3+ years expHighland River Group Ashley Furniture is a retail furniture business looking to expand its leadership teams. They are seeking an engaging and results-driven Sales Manager with retail experience to join their Kalamazoo Management Team, focusing on motivating and developing staff while ensuring customer satisfaction.
Retail
Responsibilities
Coach, Observe and Train retail staff, ensuring effective employee orientation and ongoing development
Development and responsibility for the execution and accountability of all individual and store sales, processes and goals
Oversee shift management to ensure smooth operations especially during peak hours
Implement and manage sales processes and strategies to achieve store targets and improve overall performance
Maintain high standards of customer service by modeling excellent phone etiquette and interpersonal skills
Foster a positive work environment that encourages teamwork, accountability and professional growth
Ensure compliance with company policies and procedures while maintaining a safe shopping environment
Ability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to match the audience
Ability to professionally address and resolve customer issues or complaints
Maintain professional appearance and image
Qualification
Required
3+ years proven experience in retail management, sales management or related field
Knowledge and experience in retail operations including commission sales processes
Proficient in math for handling transactions, inventory counts, reporting, etc
Strong written, verbal, presentation and communication skills are essential for interacting with customers and staff alike
Strong leadership skills
Passion for retail
Ability to motivate and develop team members
Ability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to match the audience
Ability to professionally address and resolve customer issues or complaints
Maintain professional appearance and image
Benefits
Competitive Pay
Paid Time Off (PTO)
Health, Dental, and Vision Benefits, available on the first of the month following hire date.
Life and AD&D Insurance - 100% paid by employer
Short Term Disability - 100% paid by employer
401 k with Company Match
Birthday - Paid Day Off
Employee Furniture and Mattress Discounts
Employee Assistance Program
Professional Development Program
Promotions from within & much more
Company
Highland River Group dba Ashley
For more than 25 years, The Monnin Group Ashley HomeStore has worked to prove that a furniture and mattress retailer can be more than just a place to buy sofas, recliners, bedroom sets, dining sets, and mattresses; It can be a driving force behind community improvement.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase