MarketScale · 9 hours ago
Engagement Manager, Client Services
Dallas, TX
Full-time
Onsite
Senior Level
$45/hr - $55/hr
5+ years expMarketScale is a company that helps B2B brands turn their people into a content engine. The Engagement Manager will own a portfolio of B2B client accounts, focusing on coaching and enabling clients to create high-quality user-generated content while managing relationships and ensuring program execution.
AdvertisingB2BMarketing
Hiring Manager
Emily King, SHRM-CP
Responsibilities
Own the ongoing relationship for a set portfolio of B2B clients
Lead recurring check-ins, planning calls, and strategy sessions via phone and Zoom
Coach client stakeholders (marketing teams + internal contributors) on how to capture and submit content
Help clients activate the “voices of the company” outside of marketing—making it easy for teams to contribute while maintaining marketing control
Teach clients how to think about B2B content differently than B2C (precision, authority, trust, and relevance)
Build confidence and consistency: help busy experts become repeatable contributors, not one-time participants
Keep client programs moving: content requests, scheduling, show/podcast timelines, approvals, follow-through
Partner with internal production teams to ensure content stays aligned with client goals and brand standards
Maintain strong organizational systems: notes, timelines, deliverables, playbooks, and client documentation
Coordinate across teams to make sure the client experience is seamless—from content creation through publishing
Flag risk early, solve problems fast, and drive momentum inside client accounts
Translate client goals into a clear content plan that supports business outcomes (brand, pipeline, product launches, recruiting, thought leadership)
Push for consistency and progress—without needing clients to micromanage the process
Bring ideas: formats, shows, podcasts, campaigns, creative angles, and UGC plays that drive growth
Qualification
Required
5–10+ years in client services, account management, customer success, agency, or marketing services
Proven track record managing multiple client relationships at once
Strong executive communication skills (written + verbal)
Comfort leading calls, presenting plans, and being the 'driver' on engagements
Comfort working independently in a remote environment
Preferred
Podcast production experience
Video editing or media production experience
Writing, PR, creative direction, design, or content strategy
Experience supporting mid-market, upper mid-market, and/or Fortune 500 marketing teams
Familiarity with content workflows, creative approvals, and multi-stakeholder programs
A builder mindset: you can improve systems while running them
Benefits
Medical benefits available (this is real—not a “maybe someday”)
401(k) with company match
Company
MarketScale
MarketScale is a market leader in B2B marketing,thought leadership and online learning,helping brands around the world organically grow.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sergio Reyes
Chief Operating Officer
Ben Maitland
Founder
Recent News
2023-07-07
Business Wire
2023-06-27
Company data provided by crunchbase