Seacoast Bank · 23 hours ago
Director of Operational Excellence - Community Banking
Stuart, FL
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expSeacoast Bank is seeking a Director of Operational Excellence for their community banking division. This role provides strategic leadership and operational oversight, ensuring efficient and compliant customer experiences while supporting growth initiatives across the branch network.
BankingFinancial ServicesLending
Responsibilities
Champion a culture of operational excellence by setting high standards for branch day-to-day branch operations and customer experience
Ensure operational practices are consistent, scalable, and aligned with Seacoast Bank’s strategic priorities. Providing leadership, training, and management to ensure operational controls and people systems are in place for exceptional service
Design and implement streamlined workflows, leveraging technology and automation to improve efficiency, reduce errors, and enhance service delivery
Improving the performance, productivity, customer experience, efficiency, and profitability of the channel through effective leadership and training
Ensure branch network adherence to AML/BSA requirements and fostering of a culture focused on managing bank risk
Identify and implement process improvements, automation, and cost-saving initiatives across all operational departments to enhance service delivery and operational effectiveness
Strong command and implementation of operational policies and procedures to maximize performance
Drives improvement, clarity, and consistency of policies and procedures
Advanced knowledge of branch utilized hardware and software and how to align training, enhancements, and service needs with support departments when needed
Evaluating transaction reports and account balances for accuracy and clarity and ensuring the department meets performance standards
This role requires a high level of competence and confidence in handling financial issues, with the ability to make decisions with the approval of management
Direct and manage all operational functions of the community branch network, including audit, compliance, transaction processing, and customer service
Contribute to the development and execution of strategic initiatives that enhance member experience and operational efficiency
Collaborate with executive leadership to align operational goals with organizational objectives
Establish and monitor operational KPIs, driving accountability and continuous improvement across all branches. Use data-driven insights to identify gaps and implement corrective actions. Implement initiatives to drive continuous improvement and achieve operational goals
Ensure all operations comply with banking regulations and internal policies. Support audits and examinations, maintaining appropriate documentation and internal controls
Qualification
Required
A bachelor's degree in business administration, finance, or a related field is required
A minimum of 8 years of experience in community banking operations or retail management, including multi-location oversight
Excellent communication and stakeholder management skills; ability to influence across all levels of the organization
Demonstrated success in operational excellence initiatives, including process redesign, workflow automation, and efficiency improvements
Proven track record in operations and compliance, with deep knowledge of banking regulations, audit standards, and control frameworks
Experience leading large-scale change management projects, including technology implementations and operational transformations
Strong background in performance management, including KPI development, operational analytics, and continuous improvement methodologies
Familiarity with digital banking platforms, automation tools, and emerging technologies that enhance operational efficiency
Exceptional ability to influence without direct authority, collaborating across multiple business lines and senior leadership teams
Company
Seacoast Bank
Since 1926, Seacoast Bank has succeeded through a clear vision, planned strategic growth and talented, professional employees.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$9.19M2014-12-31Post Ipo Equity· $9.19M
1984-02-03IPO
Leadership Team
Juliette P. Kleffel
Executive Vice President, Chief Operating Officer
Recent News
2025-12-09
Yahoo Finance
2024-12-28
2024-12-28
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