Staff Product Manager - Customer Profile jobs in United States
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Genesys · 1 month ago

Staff Product Manager - Customer Profile

positionConnecticut, USA
timeFull-time
remoteOnsite
senioritySenior Level, Lead/Staff
money$128K/yr - $238K/yr
date6+ years exp

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Staff Product Manager will lead key initiatives in identity, data, and streaming architecture, ensuring every experience reflects unified, trustworthy context.

Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
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Work & Life Balance
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H1B Sponsor Likelynote

Responsibilities

Define and deliver foundational data platform and profile capabilities
Partner with engineering to shape APIs, schemas, and streaming architecture
Collaborate across AI, Journey Orchestration, and Reporting teams to drive downstream impact
Translate complex systems into structured documentation and clear delivery plans
Lead cross-functional alignment and execution across global teams

Qualification

Product managementData platform experienceIdentity resolutionEvent-driven systemsSchema designSystems-oriented mindsetCommunication

Required

6+ years of product management experience in data, platform, or identity domains
Familiarity with event-driven systems, CDPs, CRMs, or customer data models
Comfort working with schema design, identifiers, and merge logic
Strong written and verbal communication in complex or technical environments
A systems-oriented mindset — balancing platform depth with practical execution

Benefits

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

Company

Genesys

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Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
dateFounded in 1990
location
Menlo Park, California, USA
people-size5001-10000 employees
web-link
https://www.genesys.com

H1B Sponsorship

Genesys has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)

Funding

Current Stage
Late Stage
Total Funding
$2.98B
Key Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M

Leadership Team

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Tony Bates
Chairman and CEO
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Brian Swartz
Chief Financial Officer
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Recent News

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Company data provided by crunchbase