MenuSifu · 18 hours ago
Merchant Service Customer Support Rep (Bilingual in Mandarin)
Walnut, CA
Full-time
Hybrid
Entry Level
$45K/yr - $50K/yr
1+ years expMenusifu Inc. is a leading restaurant point-of-sale (POS) company based in New York. They are seeking a Customer Service Specialist to handle customer inquiries and resolve issues related to billing and payments, ensuring a positive customer experience.
Information TechnologyPoint of SaleRestaurantsSoftware
Responsibilities
Respond to customer inquiries and resolve issues related to billing and payments through phone, email, and live chat
Address customer complaints, document all requests and resolutions, and escalate complex issues to the appropriate teams
Manage and respond to customer emails in a timely manner, track unresolved issues, and provide clear and effective solutions to all inquiries
Work closely with internal teams to identify and address recurring customer concerns and contribute to improving our service and products based on customer feedback
Qualification
Required
A minimum of one year of experience in a customer service role, preferably in the financial or transactional industry
Experience with payment-related services is a strong plus
A high school diploma or equivalent is required
Excellent written and verbal communication skills
Strong organizational skills
A keen attention to detail
Proficiency in MS365 and other Office tools
The ability to navigate complex systems and processes
The ability to work a flexible schedule that includes one weekend day
Mandarin (Required)
Preferred
A college degree is preferred
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Work from home
Company
MenuSifu
Menusifu is a data-driven company that strives to build all-around POS cloud platform to simplify restaurant operations.
501-1000 employees
H1B Sponsorship
MenuSifu has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (8)
2023 (8)
2022 (9)
2021 (6)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$68.3MKey Investors
Challenjers Capital
2024-09-20Series B· $40M
2022-07-27Series B· $20M
2018-10-15Series A· $4M
Leadership Team
William Wang
CEO
Recent News
Morningstar.com
2025-11-20
2025-10-20
Company data provided by crunchbase