NETSYNC · 22 hours ago
Customer Success Coordinator (Hybrid)
Dallas
Full-time
Hybrid
Entry, Mid Level
2+ years expNETSYNC is a company focused on providing managed services, and they are seeking a Customer Success Coordinator to enhance the post-sales experience for their customers. The role involves coordinating onboarding activities, supporting service management, and ensuring effective communication and reporting for customer-facing processes.
Cyber SecurityData CenterInformation ServicesInformation TechnologyIT InfrastructureSecurityUnified CommunicationsWireless
Responsibilities
Coordinate onboarding and service transition activities for new managed services customers
Schedule and support internal and external kickoff meetings
Track onboarding tasks, milestones, and dependencies
Ensure customer documentation, workflows, and support configurations are completed and maintained
Identify and escalate onboarding risks or gaps to leadership
Support assigned customers by coordinating service-related requests and follow-ups
Assist with monitoring service performance against SLAs and KPIs
Help track recurring issues, escalations, and action items
Ensure timely and accurate customer communications related to service delivery
Assist in preparing Monthly and Quarterly Business Review (MBR/QBR) materials
Compile service performance data, ticket trends, and operational metrics
Maintain reporting templates and ensure consistency and accuracy
Document meeting notes, action items, and follow-ups
Act as a liaison between customers and internal delivery teams
Coordinate tasks across Service Desk, NOC, SOC, Engineering, and Project teams
Provide feedback on process gaps, documentation improvements, and customer experience issues
Support continuous improvement initiatives within Managed Services
Qualification
Required
2–4 years of experience in Customer Success, Service Delivery, Operations Support, or Managed Services
Basic understanding of IT support operations (Service Desk, NOC, SOC)
Experience working in SLA-driven environments
Familiarity with ticketing systems (Freshdesk or similar)
Strong written and verbal communication skills
Excellent organizational skills and attention to detail
Ability to manage multiple tasks, timelines, and stakeholders
Preferred
Experience in an MSP or enterprise IT services environment
Exposure to ITIL or service management practices
Experience supporting 24x7 operations
Comfortable working with both technical teams and customer-facing stakeholders
Company
NETSYNC
Netsync specializes in collaboration & unified communications, data center and cloud, network infrastructure and others.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Len Noble
Senior Vice President of Sales
Jeff Barker
Executive Sales Director
Company data provided by crunchbase