Thomson Reuters · 2 days ago
Customer Product Trainer
United States
Full-time
Remote
Entry, Mid Level
$58K/yr - $108K/yr
2+ years expThomson Reuters is hiring a Customer Product Trainer to conduct learning and development programs for their SafeSend Customers and employees. The role involves onboarding new customers, providing refresher training, and acting as a subject matter expert on assigned products to enhance customer product knowledge.
AdviceAnalyticsFinancial ServicesManagement ConsultingProfessional ServicesRisk ManagementSoftware
Responsibilities
Participate in and conduct technical training for new and existing product users
Act as a subject matter expert on assigned products and answer customer and internal employee questions on implementation procedures
Develop a thorough working knowledge of the SafeSend suite of products
Assist in product launches
Understand how our customers are utilizing SafeSend products and recommend additional features that can be leveraged to enhance their business
Ensure client configuration aligns with recommended best practices
Work with the company's marketing, sales, and product development teams to support the development of marketing initiatives to help ensure continually evolving products that meet or exceed client expectations
Responsible for phone support, problem tracking, diagnosis, replicating business issues, troubleshooting, and resolution of client problems
Host weekly Trainings and/or Demonstrations of product lines
Invest in ongoing self-development to acquire industry-relevant skills necessary to satisfy customer needs
Provide mentorship to junior L&D specialists, ensuring best practices in training delivery and instructional design
Qualification
Required
Bachelor's degree from an accredited college/university or equivalent work experience
2+ years of experience in product training or a similar role, preferably for a SAS provider
A passion for technology and comfortable with web-based applications
Exceptional time management skills and ability to prioritize multiple tasks in a fast-paced environment while meeting critical deadlines
Strong presentation skills and ability to effectively communicate a variety of topics to a diverse audience
Experience providing high-level client support, internally and externally, along with the ability to build strong relationships with clients and team members
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Possess the ability to self-motivate, maintain a consistent schedule, and have the personality to train clients who may have no understanding of the product
Excellent computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook
Benefits
Flexibility & Work-Life Balance
Career Development and Growth
Industry Competitive Benefits
Culture
Social Impact
Making a Real-World Impact
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays (including two company mental health days off)
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Tuition Reimbursement
Access to Employee Stock Purchase Plan
Company
Thomson Reuters
Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets.
10001+ employees
H1B Sponsorship
Thomson Reuters has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (12)
2023 (5)
Funding
Current Stage
Public CompanyTotal Funding
unknown1995-11-20IPO
Leadership Team
Steve Hasker
President and CEO
Michael Eastwood
Chief Financial Officer
Recent News
International Accounting Bulletin
2026-01-19
Beyond Bylines
2026-01-11
Company data provided by crunchbase