SAS · 1 day ago
Senior Cloud Technical Lead
Cary, NC
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expSAS is the leader in analytics, inspiring customers around the world to transform data into intelligence. The Senior Cloud Technical Lead will provide technical leadership for customer engagements in the cloud, overseeing implementation and ongoing operations while ensuring customer satisfaction and service quality.
AnalyticsData GovernanceData ManagementEnterprise SoftwarePredictive AnalyticsSoftware
No H1B
U.S. Citizen Only
Responsibilities
Own all technical aspects of a customer environment from implementation through ongoing operations for a select portfolio of SAS Cloud customers
Oversee and approve all changes for assigned customers
Consult with customers as you learn their business and understand how SAS drives their business outcomes
Deliver excellent customer service using a customer first and continuous improvement mindset
Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed customers
Contribute to customer success through a close partnership with Cloud Service Delivery Managers
Participate and share lessons learned through a Community of Practice with global CTL’s
Embrace curiosity, passion, authenticity and accountability
Qualification
Required
8+ years of technical experience including:
3 years of experience in consulting, systems support, customer support, or training for enterprise class software
3 years of experience with UNIX or Linux supporting enterprise class applications
Bachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field
Experience with containers, container-based applications, and/or container orchestration tools
Equivalent combination of related education, training and experience may be considered in place of the above qualifications
Preferred
Familiarity with cloud-based platforms like MS Azure, AWS, GCP, or OpenShift
Experience with Python, Ansible, or Kubernetes
Scripting experience (bash, powershell, etc)
Experience with SAS
Ability to travel up to 10% of the time
Benefits
Comprehensive medical, prescription, dental and vision plans with a low annual deductible and copays.
Onsite Health Care Center (HQ) that’s free to employees and covered family members.
Onsite pharmacy (HQ) where a 30-day supply of any generic drug costs $5 or less. Not local? They ship for free.
An industry-leading 401k plan.
Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
Volunteer Time Off, parental leave and unlimited paid sick days.
Generous childcare benefits for all full-time employees
Company
SAS
SAS provides advanced business analytics and business intelligent software and services to enable companies to optimize their operations.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1MKey Investors
CollaboratoryEuropean Commission
2022-11-08Grant· $1M
2020-11-10Grant
Leadership Team
Deepak Ramanathan
Vice President
Jason Mann
Vice President, Internet of Things (IoT)
Recent News
2026-01-23
2026-01-18
Company data provided by crunchbase