Moog Inc. · 15 hours ago
IT Section Head - Operational Technology Apps
Buffalo, NY
Full-time
Onsite
Senior Level
$145K/yr - $175K/yr
5+ years expMoog Inc. is a performance culture that empowers people to achieve great things. They are seeking an IT Section Head for Operational Technology Applications to lead the OT Applications Support team, ensuring the availability and performance of critical systems while managing cross-functional collaboration and service delivery excellence.
AerospaceIndustrialNational Security
Responsibilities
Own the OT applications support strategy, roadmap, and operating model; align with Digital/Manufacturing Engineering and Enterprise Architecture
Build, mentor, and retain a high‑performing OT support team (analysts, engineers, SREs); manage capacity, staffing, and skills development
Define and enforce standards for configuration, scripting, release management, backup/restore, and disaster recovery for OT apps
Establish and meet SLAs/SLOs for availability, incident response, change, and problem management (ITIL practices)
Oversee 24×7 support procedures, on‑call rotations, escalation paths, and major incident handling for plant systems
Partner with IT Security to implement ISA/IEC 62443 and NIST SP 800‑82 aligned controls: network segmentation, least privilege, certificate management, secure remote access, patch governance, vulnerability management
Ensure compliance with A&D/regulated requirements (e.g., export controls/ITAR, SOX where applicable) and audit readiness
Drive backup/DR strategies, runbooks, and periodic recovery tests for OT servers, gateways, and databases
Sponsor and execute upgrades/migrations (e.g., Ignition LTS to latest), site rollouts, and modernization (virtualization, containerization)
Maintain accurate CMDB/asset inventory for OT applications and dependencies; establish configuration baselines
Act as primary point of contact for plant leadership and engineering teams; translate production needs into service priorities
Manage vendor relationships, license compliance, and managed services (where applicable); negotiate support agreements and escalate issues
Communicate performance, risks, and roadmaps via monthly service reviews and executive dashboards
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, Electrical/Controls Engineering, or a related field
Over five (5) years hands‑on with OT applications (SCADA, DNC, QMS)—preferably Ignition—including gateway administration, scripting, and integrations
Over three (3) years in team leadership/people management (supervisor, manager, or section head) in a 24×7 production support context
Demonstrated success delivering system upgrades/migrations, performance tuning, and DR for OT stacks
Must live local to the Buffalo, NY area
Must be open to travelling to various Moog sites, both domestic and international
Strong knowledge of industrial protocols (OPC UA, MQTT/Sparkplug B, Modbus, EtherNet/IP) and data flow design
Familiarity with networking in OT (layered zones/conduits, VLANs, firewalls, DMZs, VPNs) and identity/access (AD/LDAP, RBAC)
Experience with virtualization/containerization (VMware/Hyper‑V, Docker/Kubernetes where appropriate for OT), Windows Server/Linux, and patch/AV solutions that are OT‑safe
Tooling: ITSM (ServiceNow), monitoring (Ignition alarming), version control (Git), and CI/CD adapted for OT
Practical application of ITIL (Incident/Problem/Change), SRE concepts (SLIs/SLOs/MTTR), and Lean/Kaizen
Excellent communication with shop‑floor operators and senior leadership; strong vendor negotiation and stakeholder management
Structured documentation and governance mindset; ability to lead major incidents calmly and decisively
Preferred
Master's degree in Information Technology, Computer Science, Electrical/Controls Engineering, or a related field
Certifications: Ignition Core/Gold, ISA/IEC 62443, CompTIA CySA+/Security+, ITIL v4, PMP or Lean Six Sigma
Experience in Aerospace & Defense or similarly regulated industries; knowledge of export controls (ITAR/EAR)
Exposure to PLM/ERP integrations (e.g., Teamcenter, SAP/Oracle), LIMS/Quality systems, and advanced analytics/data lake pipelines
Benefits
Great compensation package
Annual profit sharing
Matching 401k
Employee Stock Purchase Plan
Flexible Spending and Health Savings Accounts
Flexible paid time off
Holidays and parental leave program
Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages
Tuition Assistance
Mentorship and coaching opportunities
Leadership development and other personal growth programs
Employee Resource Groups
Cultural events, and celebrations
Company
Moog Inc.
We work on some of the world’s most exciting technical projects, creating products that challenge the limits of what’s possible, from cutting-edge medical technology to space vehicles.
10001+ employees
H1B Sponsorship
Moog Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2022 (2)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
$250M2025-05-30Post Ipo Debt· $250M
1980-06-06IPO
Leadership Team
Pat Roche
President & Chief Executive Officer
Emma Tamplin
Group Vice President Human Resources
Recent News
2026-01-22
EIN Presswire
2026-01-19
Company data provided by crunchbase