HomeServices Insurance · 1 day ago
Customer Service Representative Trainee
Tucson, Arizona, United States
Full-time
Onsite
New GradHomeServices Insurance is seeking a Customer Service Representative Trainee to participate in a six-month training program. The trainee will learn to provide day-to-day service and support to clients, with a focus on achieving profitability and growth objectives.
Insurance
Responsibilities
Taking direction from the Trainer, learn how to support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness. (75-80%)
Learn how to handle calls from clients, underwriters and third parties
Learn how to advise clients regarding insurance coverage and risk management issues
Learn how to process policy changes and cancellations
Learn how to assist with claims and billing inquiries
Foster and maintain good working relationships with insurance companies and underwriters
Learn how to work with existing clients to providing quotes on current lines of business, or line replacements, and cross-selling. (10-15%)
Learn how to identify and then report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and/or any DOI (Dept. of Ins.) or related complaints to the department manager. (0-5%)
Perform any additional responsibilities as requested or assigned. (0-5%)
Qualification
Required
High School Diploma or equivalent work experience and knowledge
Previous customer service experience
Excellent analytical, problem-solving, and decision-making skills
Excellent oral, written, and interpersonal communication skills
Proven automation, time management, and organizational skills
Obtain Property and Casualty License during the program
Benefits
Medical
Health Savings Account
Dental
Vision
Life Insurance
Paid Vacation (PTO)
401(k) with employer match
Flexible Spending Account
Employee Assistance Program (EAP)
Company
HomeServices Insurance
An independent insurance agency dedicated to providing efficient, accurate, and competitively priced insurance products.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase