Superlanet · 10 hours ago
Application Support Analyst
Midland, Texas, United States
Full-time
Onsite
Mid, Senior Level
$80K/yr - $100K/yr
4+ years expSuperlanet is seeking an experienced Application Support Analyst to support one of our healthcare clients in Texas. This role is responsible for the design, implementation, oversight, and ongoing management of critical software applications that support hospital operations.
ConsultingHealth CareHuman ResourcesInformation Technology
Responsibilities
Install, configure, support, and maintain assigned software applications
Partner with hospital departments and super-users to optimize application functionality and workflows
Serve as subject matter expert (SME) for assigned applications, departments, or service lines
Act as general support for hospital applications and specialist support for larger departments or multiple smaller departments, as assigned
Develop and maintain documentation for applications, databases, interfaces, and associated services
Maintain configuration and deployment documentation to support rapid recovery and business continuity
Contribute to departmental knowledge bases to improve system documentation and problem resolution
Ensure application security and protection of sensitive information in accordance with hospital policies, HIPAA, and industry standards
Monitor application performance, capacity, and lifecycle to ensure ongoing reliability and scalability
Implement preventative measures to maintain software security, performance, and compliance
Monitor software usage to ensure compliance with hospital policies
Analyze and resolve application issues of varying complexity using established tools and documentation standards
Resolve assigned service and support requests in a timely, effective, and professional manner
Coordinate support efforts for major issues and escalations as assigned
Participate as a subject matter expert in assigned projects, delivering on significant workloads with minimal supervision
Provide input into projects, training initiatives, and application-related process improvements
Serve as project manager or workstream lead for application projects, as assigned
Research, evaluate, and recommend new application solutions to support hospital business objectives
Direct project work teams when assigned by management or project leadership
Work collaboratively with HIS and non-HIS departments to support hospital initiatives
Participate in meetings, committees, and cross-functional initiatives as required
Communicate effectively through both verbal and written formats with technical and non-technical stakeholders
Qualification
Required
Bachelor's degree in a relevant field or equivalent professional experience
4–10 years of experience as an Application Support Analyst, preferably in a healthcare environment
Industry-specific training and demonstrated knowledge of healthcare applications
Associate-level or professional-level industry certification (or equivalent experience)
Demonstrated expertise across multiple relevant technologies and applications
Strong customer service, communication, and interpersonal skills
Proven ability to successfully deliver projects of significant scope and complexity
Company
Superlanet
Healthcare's Advisory, Staffing, and Multi-State Employment Services. Solutions for Clinicians, by Clinicians
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Alena Abad
Growth Strategist, Marketing and Partnerships
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