Pager Health · 9 hours ago
Director of UI/UX
United States
Full-time
Remote
Director/Executive
$200K/yr - $235K/yr
8+ years expPager Health is a company focused on enhancing healthcare experiences through innovative design. They are seeking a Director of UI/UX to lead the design vision for their product experiences, ensuring a customer-centered approach across web, mobile, and AI interactions.
Health CaremHealthMobile Apps
Responsibilities
Design Strategy & Vision: Define and evolve a cohesive UI and UX strategy that aligns with Pager Health’s product vision and business goals. Establish a modern, scalable design system and visual language that elevates the overall product experience
Conversational & AI Experience Design: Define and lead the design of natural language, conversational user experiences, including chatbot interactions, agentic AI workflows, and AI-supported telephonic conversations with members and providers. Establish best practices for conversation design, including dialogue flows, tone, turn-taking, error handling, escalation to humans, and recovery from misunderstanding. Partner closely with Product, Engineering, Clinical, and AI teams to ensure AI-driven experiences are clear, trustworthy, safe, and aligned with clinical and operational realities. Ensure conversational and AI experiences are coherent with screen-based UX, creating seamless, cross-channel journeys across human and AI touchpoints. Advocate for ethical, inclusive, and transparent AI experiences, especially in high-stakes healthcare contexts
Design Leadership & Team Development: Lead, mentor, and grow a team of Product Designers. Set clear expectations, provide regular feedback, and foster a culture of craft excellence, collaboration, and continuous improvement
Customer-Centered Design: Champion a user-first mindset across the Product organization. Ensure customer insights, usability research, and feedback are central to design decisions. Advocate for simple, intuitive solutions to complex healthcare problems
Cross-functional Collaboration: Partner closely with Product Management, Engineering, Data, and Client-facing teams to translate product requirements into thoughtful, high-quality design solutions. Influence roadmaps and priorities through strong design rationale and storytelling
Execution & Quality: Oversee the end-to-end design process from discovery and ideation through delivery and iteration. Maintain a high bar for UI polish, UX clarity, accessibility, conversation quality, and consistency across all front-end and AI-mediated experiences, including voice and chat interactions
Modernization & Innovation: Be aggressive in modernizing the look and feel of Pager Health’s front end. Stay current on design trends, interaction patterns, and best practices, and thoughtfully apply them where they add value
AI & Design Tools: Explore, evaluate, and adopt AI-powered design tools and workflows that improve speed, quality, and creativity. Collaborate with Product and Engineering to design, prototype, and evolve AI-driven product experiences, including conversational and agentic interactions, ensuring they meet high standards for usability, trust, and user understanding
Design Systems & Standards: Own and evolve design systems, component libraries, and documentation to ensure scalability and efficiency across teams. Partner with Engineering to ensure strong implementation and alignment
Measurement & Impact: Define and track success metrics related to usability, engagement, and customer satisfaction. Use data and feedback to continuously refine and improve the product experience
Qualification
Required
8+ years of experience in UI and UX design, with significant experience leading product design teams
Proven ability to define and execute a modern design strategy for complex, customer-facing products
Deep expertise in UI design, UX principles, interaction design, and usability best practices
Experience designing or partnering on conversational user experiences, such as chatbots, voice assistants, IVR systems, or AI-mediated workflows
Understanding of the unique UX challenges of voice, conversation, and AI-driven interactions, including ambiguity, trust, error recovery, and handoff to humans
Experience applying behavioral economics principles to design user experiences that influence decision-making in complex, high-stakes environments, such as healthcare, including the use of nudges, framing, and cognitive load reduction across digital and conversational interactions
Strong people leadership skills with experience mentoring and developing designers at multiple levels
Demonstrated ability to collaborate effectively with Product and Engineering partners in fast-paced environments
Strong customer empathy and a track record of designing experiences grounded in real user needs
Hands-on familiarity with modern design tools, prototyping methods, and design systems
High interest in AI and emerging design technologies, with a willingness to experiment and innovate
Excellent communication and storytelling skills, with the ability to articulate design decisions and influence stakeholders
Preferred
Experience in healthcare or regulated industries is a plus
Benefits
Stock options
Medical
Dental
Vision
Financial
Generous PTO
Stipends for professional development
Wellness benefits
Company
Pager Health
Pager Health is a virtual care technology platform that provides communication, collaboration, navigation, and care coordination solutions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$134.2MKey Investors
Susquehanna International GroupSilicon Valley BankHealth Catalyst Capital
2022-08-01Series Unknown· $6.09M
2021-09-21Series C· $70M
2021-09-21Debt Financing
Leadership Team
Walter Jin
Chairman & CEO
Philip Eytan
Co- Founder/ Director
Recent News
2025-10-03
2025-09-04
2025-06-25
Company data provided by crunchbase