ServiceLink · 19 hours ago
Team Member, Closing Agent Vendor Management
United States
Full-time
Remote
New Grad, Entry LevelServiceLink is a company committed to providing training to support employee advancement. The role involves maintaining a compliant vendor database and working closely with vendors to resolve concerns and discrepancies.
Asset ManagementFinancial ServicesInsurance
Responsibilities
Recruit new qualified vendors to be added into the database
Maintain professional relationships with vendors
Update county coverage area, products and fees
Review performance and quality of vendors
Communicate with vendors regarding performance and quality
Work with vendors to ensure adherence to ServiceLink processes and expectations
Make necessary updates to vendor profiles, as needed
Update county coverage area, fees, products and base schedule information for vendors, as needed
Assist vendors with using ServiceLink applications, such as EXOS, including assisting with download and use of ServiceLink mobile apps
Monitor vendors for overall performance and counsel, as necessary
Help seek resolution to any billing/payment inquiry
Maintain team folders
Ability to assist vendors with all aspects of their daily work, as needed
Meet production goals and accuracy requirements
Follow up for appointment updates and other vendor-related task, as needed
Answer incoming phone calls
Work directly with other internal departments, as needed
Perform all other duties as assigned
Qualification
Required
High School diploma or equivalent required
Basic Excel knowledge
Excellent customer service and communication skills
The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients
A penchant for excellence. You will use your strong attention to detail to maintain our quality standards
The ability to work independently and as a part of a team
Adhere to company policies and procedures
Maintain professional relationships with vendors
Make necessary updates to vendor profiles, as needed
Update county coverage area, fees, products and base schedule information for vendors, as needed
Assist vendors with using ServiceLink applications, such as EXOS, including assisting with download and use of ServiceLink mobile apps
Monitor vendors for overall performance and counsel, as necessary
Recruit new qualified vendors to be added into the database
Help seek resolution to any billing/payment inquiry
Maintain team folders
Ability to assist vendors with all aspects of their daily work, as needed
Meet production goals and accuracy requirements
Follow up for appointment updates and other vendor-related task, as needed
Answer incoming phone calls
Work directly with other internal departments, as needed
Perform all other duties as assigned
Must be able to work overtime if needed
Must be able to multi-task
Preferred
Proficiency using ServiceLink operating systems and internal search engines
Basic Excel knowledge (VLookup, Formulas, Pivot Tables is a plus but not required)
Knowledge of basic functions of a smartphone
Company
ServiceLink
ServiceLink offers asset management, insurance, and mortgage loan services. It is a sub-organization of Fidelity National Financial.
Founded in 1967
1001-5000 employees
H1B Sponsorship
ServiceLink has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (13)
2023 (13)
2022 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Chris Azur
Chief Executive Officer
David Holland
Chief Financial Officer
Recent News
2026-01-24
2025-12-13
HousingWire.com
2025-12-12
Company data provided by crunchbase