LT ZERO Asia Pacific · 19 hours ago
Desktop Analyst/Helpdesk Technician
Englewood, CO
Full-time
Hybrid
Entry Level
$25/hr - $28.50/hr
2+ years expQuantum is a leader in cloud services and data management solutions, providing organizations with the tools to protect and enrich their data. They are seeking a Desktop Analyst/Helpdesk Technician to deliver technical support for computer systems, software, and hardware, ensuring excellent customer service in a fast-paced environment.
Information Technology & Services
Responsibilities
Respond to requests for technical assistance via phone, chat, email, or in person
Diagnose and resolve hardware and software issues across Windows and macOS environments
Provide support for M365 applications and collaboration tools
Research and resolve technical questions using available resources
Follow standard help desk procedures and document all interactions in the ticketing system
Administer help desk software and maintain accurate records of IT assets
Escalate complex issues to appropriate teams and track resolution progress
Assist with onboarding and training of end-users on new technologies
Participate in a rotating on-call schedule for after-hours support
Maintain a courteous and professional demeanor while delivering exceptional customer service
Stay current with system updates, security best practices, and emerging technologies
Qualification
Required
Associate's degree in IT or equivalent experience
2+ years of IT support experience (phone-based and onsite)
Advanced knowledge of Windows 11 and familiarity with macOS
Experience with Active Directory (password resets, group membership)
Knowledge of wired/wireless networking and PC setup/configuration
Experience installing and troubleshooting hardware/software
Strong problem-solving and analytical skills
Excellent written and verbal communication skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Ability to work from our office in Centennial, CO 3-5 days per week
Preferred
Familiarity with JAMF for macOS device management
CompTIA A+
Industry standard for IT support roles. Covers hardware, software, networking basics, and troubleshooting. Highly recommended for starting in helpdesk or desktop support
Benefits
Diverse portfolio of health plans for medical and prescription
Dental
Vision
Life
Disability
Supplemental medical insurance options
Reimbursement and educational programs
Company-matched 401(k) plan
Employee Stock Purchase Program for purchasing Quantum stock at a discounted rate
Company
LT ZERO Asia Pacific
At LT ZERO, we recognise the pivotal role of data in today’s digital landscape, where it serves as the cornerstone of modern organizations.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase