BASE Solutions LLC · 9 hours ago
Technical Support Associate
Vienna, VA
Full-time
Hybrid
Entry Level
1+ years expBASE Solutions LLC is a complete technology solutions partner offering a range of IT services. The Technical Support Associate role involves providing technical support, troubleshooting, and system maintenance for clients, ensuring effective resolution of IT issues.
ConsultingInformation TechnologyManagement Consulting
Responsibilities
Provide first contact resolution to computer hardware and software problems via telephone, remote tools, or email to ensure courteous, timely, and effective resolution of end-user issues
Prioritize service tickets and incidents based on priority
Ensure that client support requests are either resolved or escalated within 30 minutes of receiving the request
Perform hands-on support at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other support as needed
Install and configure hardware and software components throughout various network infrastructure devices
Perform preventative server maintenance for a handful of clients
Complete ad-hoc projects during non-peak times
Establishing professional and friendly relationships with all clients and staff
Qualification
Required
1+ years of related IT experience
1+ years of customer service experience
An associate/bachelor's degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related field, or 2 years related experience and/or training or equivalent combination of education and experience
Troubleshooting experience with the following: Mac and PCs, Virus / Malware/ spyware, VPN Clients configuration, Printer connections, Office 365/GSuite platform configuration, Mac configuration, Workstation and network connectivity issues, Smart devices (i.e. iPad, Phone)
Working knowledge of the following: Microsoft Office Applications, Office 2016- Office 2019, Microsoft Server 2012 to 2019, Windows 10, Active Directory, Office365 and Azure, Backup Solutions, VPNs, Routers, Switches, and Wireless Access Points, Printers, Print Servers, Power Management/UPS devices
Preferred
Experience working with the following client support tools: ConnectWise Manage, ConnectWise RMM, Hudu
Experience working with the following technologies: Office365, Google Apps and other Cloud Technologies, VoIP/Telephony, Virtualization: VMware and Hyper-V, Apple Mac OS X
Preferred Certifications: CompTIA A+ Certification, CompTIA Network+, MTA - Technology Associate, MCSA Office 365
Company
BASE Solutions LLC
In today’s global business market, advancements in technology play a significant role in the success of every business.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Atul Bhagat
President/CEO
Company data provided by crunchbase