Foundation Finance Company Careers · 7 hours ago
Collections Specialist (Account Servicing Specialist I)
Rothschild, WI
Full-time
Onsite
New Grad, Entry LevelFoundation Finance Company is a fast-growing consumer finance company that collaborates with home improvement contractors across the U.S. to provide customer-focused financing options. The Account Servicing Specialist is responsible for assessing past due accounts and contacting customers to resolve issues according to company policy, handling complex account questions, and performing various administrative tasks as needed.
Financial Services
Responsibilities
Performs outbound calls on past due customer accounts in efforts to resolve delinquency
Recognizes delinquent, or potentially delinquent, accounts and assumes responsibility for attempting account resolutions
Research delinquent accounts to determine best course of resolution actions
Processes over the phone payments, including credit card transactions
Provides relief options to customers encountering hardships in accordance with company policies and practices
Utilize company resources to achieve one-call resolutions
Proficiently relay information to customers relating to interest, statements, and other account questions
Assists with overflow calls including (but not limited to) disputes, recovery, first pay, and bankruptcy calls
Assists with in-office and administrative tasks as needed
Other duties as assigned by management. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively
Qualification
Required
Associate's degree in business, finance, communication, marketing or related field OR relevant applicable experience
Strong computer skills including Word, Excel, Internet, email
Professional phone presence and excellent verbal and written communication skills
Strong persuasion and negotiation skills
Able to handle stressful conversations with tact and diplomacy to yield the desired results
Strong typing skills
Strong attention to detail
Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks
Preferred
Reliable, dynamic, sociable and enthusiastic team players
Positive 'can-do' attitude
Excellent judgement and communication skills
Great attention to detail and ability to multi-task under the stress of deadlines
Strong desire to help the organization succeed
Benefits
Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
401(k) with company match enrollment on day-one.
Paid, Sick and Volunteer Time Off
Paid Parental Leave Options
Employer Paid Life and Disability
Wellbeing on Demand Program
Flexible Work Environment with a casual dress code
Company
Foundation Finance Company Careers
At Foundation Finance Company (FFC), we help home improvement dealers across the U.S. grow their businesses through fast, flexible financing solutions.
Founded in 2012
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase