Caterpillar Inc. · 21 hours ago
Machine Technical Service Representative
Boise, ID
Full-time
Onsite
Mid Level
$113K/yr - $169K/yrCaterpillar Inc. is a global team focused on creating stronger, more sustainable communities. The Machine Technical Service Representative will work hands-on with construction equipment, consulting on machine product problem management within an assigned territory, and providing technical guidance to dealers and customers.
ConstructionMachinery ManufacturingManufacturingMechanical Engineering
No H1B
Responsibilities
Drive and support Dealer Product Problem Management process; including in proactively identifying and resolving complex technical product issues, failure analysis, identifying interim technical solutions, communicating with engineering, and goodwill decisions to maximize customer experience
Regularly interface with dealers and customers to minimize the commercial impact of customer complaints, ensure customers receive fair value and promote additional customer touch points and future sales in concert with dealer personnel
Provide technical guidance and counsel dealers on presentations designed to inform customers of service advantages. Mentor team members on communication, problem solving and sharing technical expertise
Directing dealers in managing Product Improvement Programs cost-effectively and within designated timeframes
Collaborate internally with business partners to deliver product defect fixes for our end users in partnership with our dealers
Provide input to Service Operations Specialists for shop operations, service process improvements, and systems, to help dealers achieve higher service quality and improve profitability
Qualification
Required
Problem Solving Skills – Extensive experience: can analyze and synthesize information and devise alternative resolution strategies. Can resolve critical or wide-impact customer problems. Uses varying problem-solving approaches and techniques as appropriate
Service Excellence and Customer Focus – Extensive experience: ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Can anticipate customer needs and proactively satisfy. Teaches others how to deliver excellent customer services in a variety of settings. Recovers from a service failure in a way that enhances customer's esteem of the organization
Product Technical Knowledge – Extensive experience: provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues. Mentors others to enhance their technical competence and its application to achieve more effective technical solutions. Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems. Construction equipment/heavy machinery experience (hands on or job in industry)
Effective Communication – Communicates well downward, upward, and outward; Adapts documents and presentations for the intended audience and provide feedback and coaching to others' presentations. Demonstrates both empathy and assertiveness when communicating a need or defending a position. Maintains focus on the topic at hand
Related experience in product support, quality and/or engineering roles
Ability to travel within territory 50-70%
Must be willing to relocate to live in the territory if not already established in the territory
Preferred
Prior field based or dealer facing experience
Technical knowledge or experience troubleshooting construction equipment product issues
Demonstrated ability to work independently and on complex technical assignments
Knowledge and/or experience working with dealerships and dealer networks in service engineering capacity
Project management and consulting skills
Knowledge and understanding of how CAT machines operate
Benefits
Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
These benefits also apply to part-time employees
Company
Caterpillar Inc.
For 100 years, we’ve been helping customers build a better, more sustainable world.
Founded in 1925
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.51BKey Investors
US Department of EnergyAdvanced Propulsion Centre UK
2025-08-28Post Ipo Debt· $3.5B
2024-10-31Grant· $5.04M
2019-06-23Grant
Leadership Team
George Moubayed
Chief Sustainability and Strategy Officer / Senior Vice President Enterprise Strategy Division
E
Eric Sporre
Vice President & Global Chief Information Security Officer (CISO)
Recent News
2026-01-22
Company data provided by crunchbase