City Wide Facility Solutions · 7 hours ago
Account Manager (Facility Solutions Manager)
Fort Wayne, IN
Full-time
Onsite
Mid, Senior Level
$90K/yr - $90K/yr
3+ years expCity Wide Facility Solutions is the nation's leading management company in the building maintenance industry, actively seeking an Account Manager (Facility Solutions Manager) for their franchise location in Fort Wayne, IN. The primary responsibilities include providing solutions to client issues, developing relationships, and ensuring high client satisfaction.
Extermination ServiceFacilities Support ServicesHousekeeping Service
Responsibilities
All aspects of client relationships- Retention is everyone's job!
Contractor (IC) relations, compliance, and removal/replacement as necessary. Actively participate in monthly IC paydays
Negotiate agreements with clients for additional services - determine pricing, staffing, and logistics
Detailed quality control inspections of client sites and consistent follow-through based on statement of work
Supervise and direct Account Compliance Managers; ensure the client's strategy is executed and all services are performed correctly by assigned contractors
Keep all clientele documents updated and current
Effectively communicate all client issues with contractors- Develop and implement a plan with the team to resolve any client feedback or deficiencies in service and actively monitor compliance
Coordinate with accounting on any discrepancies on client accounts
Use City Wide's CRM to document client inspections, adding extra charges, ACM routing, etc
Qualification
Required
3-5 plus years of sales and management experience in building maintenance, facility management, or equivalent experience
High School diploma required, bachelor's degree highly desirable
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Excellent verbal and strong written communication skills
Proficient in Microsoft Office and knowledge of CRM databases
Must have reliable transportation and active insurance
Preferred
Bilingual (English and Spanish) - preferred not required
Route-based experience is highly desirable
Benefits
Medical, Dental, and Vision Insurance
401(K) retirement savings plan with company match
8 paid holidays and 15 days of PTO
Team Outings
Company
City Wide Facility Solutions
City Wide Facility Solutions offers housekeeping services including electrostatic sprayer, commercial cleaning, and disinfecting services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Oddo
Chief Executive Officer
Tom Partridge
Chief Technology Officer
Recent News
2025-05-07
EIN Presswire
2025-04-26
2025-04-10
Company data provided by crunchbase