M3 · 22 hours ago
Billing Manager
Lawrenceville, GA
Contract
Hybrid
Mid, Senior Level
5+ years expM3 is seeking a Billing Manager to oversee the organization’s billing operations, ensuring accurate, timely, and compliant invoicing. The role involves managing billing staff, establishing controls and processes, and collaborating with Finance and Operations to enhance billing accuracy and customer satisfaction.
HospitalityInformation TechnologySoftware
Responsibilities
Oversee all billing activities to ensure accurate, complete, and timely invoicing
Manage, mentor, and develop billing staff; set performance expectations and conduct reviews
Establish and maintain billing policies, procedures, and internal controls
Ensure compliance with contractual terms, regulatory requirements, and accounting standards
Review and approve complex or high-value invoices
Collaborate with Sales, Operations, and Finance to resolve billing issues and discrepancies
Manage billing systems and tools; lead system upgrades, implementations, or process improvements
Monitor key billing metrics (billing accuracy, cycle time, aging, adjustments, write-offs)
Handle escalated customer inquiries and disputes related to billing
Prepare reports and analyses for leadership on billing performance and trends
Ensure data integrity and confidentiality of customer and financial information
Qualification
Required
Bachelor's degree in Accounting, Finance, Business Administration
5+ years of billing, accounts receivable, or revenue-related experience
2+ years of people management or team leadership experience
Strong understanding of invoicing, revenue recognition principles, and internal controls
Experience with Zone Billing (ZAB) and NetSuite
Advanced proficiency in Microsoft Excel and financial reporting tool
Oversee all billing activities to ensure accurate, complete, and timely invoicing
Manage, mentor, and develop billing staff; set performance expectations and conduct reviews
Establish and maintain billing policies, procedures, and internal controls
Ensure compliance with contractual terms, regulatory requirements, and accounting standards
Review and approve complex or high-value invoices
Collaborate with Sales, Operations, and Finance to resolve billing issues and discrepancies
Manage billing systems and tools; lead system upgrades, implementations, or process improvements
Monitor key billing metrics (billing accuracy, cycle time, aging, adjustments, write-offs)
Handle escalated customer inquiries and disputes related to billing
Prepare reports and analyses for leadership on billing performance and trends
Ensure data integrity and confidentiality of customer and financial information
Strong attention to detail and accuracy
Excellent leadership and communication skills
Analytical and problem-solving mindset
Ability to manage multiple priorities in a deadline-driven environment
Customer-focused approach to issue resolution
Strong collaboration and cross-functional partnership skill
Ability to sit and/or stand for extended periods
Ability to perform work on a computer for extended periods
Ability to work in the office regularly, or pivot to working at home should emergency situations arise
Ability to attend work per assigned schedule and attend meetings with excellent attendance and punctuality
Ability to lift and move light to moderate items occasionally without reasonable accommodation
Preferred
Experience in a high-volume or complex billing environment
Knowledge of SaaS industry-specific billing practices
Familiarity with audit support and SOX controls
Process improvement or automation experience
Company
M3
M3 is engaged in the software development business for the hospitality industry and the software provides accounting and payroll solutions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-08-15Private Equity
2024-08-15Acquired
Leadership Team
Allen Read
Chief Executive Officer
Parag Doshi
Chief Technology Officer
Recent News
2026-01-05
2025-07-15
Company data provided by crunchbase