Modis · 1 day ago
Application Production Support
Chandler, AZ
Contract
Hybrid
Senior Level
$68/hr - $73/hr
5+ years expAkkodis is seeking a Production Services Specialist for a contract job. The role involves running day-to-day operations of the technology platform and managing production support issues while ensuring timely restoration and communication with internal teams.
ConsultingInformation TechnologyInternet
Responsibilities
Running the day-to-day operations of the technology platform (Java, MS SQL Server, Oracle, Unix, Dynatrace or App Dynamics)
Identifies possible production issues, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams
Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers
Ability to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring Production Governance
Experience troubleshooting, analysis, research and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk
Experience with real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
Ability to work closely with Technology Infrastructure Teams, Development Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc
Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration
Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management
Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issues
Ability to suggest, implement ideas for enhancing the customer?
Leads End-to-End maintenance responsibility of all production services related to technology
Work activities specific to Production Shared Services include: Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management
Actively engage and lead production support issues/incidents
Takes ownership of escalations and perform trouble shooting, analysis, research and resolution
Ensure production and performance SLAs are met and escalate issues which needs attention
Performs analytical, technical, and administrative work in planning, installing, and supporting new and existing equipment and software under moderate supervision
Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Shared Services
Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, process improvements, standards and procedures
Exercises judgment within defined procedures and practices to determine appropriate action
Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests
Should have increased awareness and exposure to basic technical principles, concepts and techniques
Resolves complex issues
Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors
Support of on-call rotation for off-hours and weekend support as needed
Qualification
Required
5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent)
Excellent written and verbal communication skills (English)
Proven knowledge in some or all of the following: Java/J2EE - Core Java, JDBC, EJB, Java Web Services Experience in Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services MuleSoft
Good knowledge of Middleware components such as Message Broker, IBM Websphere MQ, JBoss application server, MuleSoft
Strong operating system knowledge in Unix and Windows including strong scripting skills
Must have experience with Oracle, DB2 and PL/SQL query performance tuning
Knowledge of event driven and schedule driven batch processes
Experience of handling various production support roles (technical - L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools
Ability to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring Production Governance
Experience troubleshooting, analysis, research and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk
Experience with real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
Ability to work closely with Technology Infrastructure Teams, Development Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc
Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration
Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management
Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issues
Ability to suggest, implement ideas for enhancing the customer
Leads End-to-End maintenance responsibility of all production services related to technology. Work activities specific to Production Shared Services include: Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management
Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution
Ensure production and performance SLAs are met and escalate issues which needs attention
Performs analytical, technical, and administrative work in planning, installing, and supporting new and existing equipment and software under moderate supervision
Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Shared Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, process improvements, standards and procedures
Exercises judgment within defined procedures and practices to determine appropriate action
Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests
Should have increased awareness and exposure to basic technical principles, concepts and techniques
Resolves complex issues. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors
Support of on-call rotation for off-hours and weekend support as needed
Preferred
Splunk
Kafka
Dynatrace
Python
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
401K plan
Paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law
Holiday pay where applicable
Company
Modis
Modis is an Information Technology and Services company.
10001+ employees
H1B Sponsorship
Modis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (5)
Funding
Current Stage
Late StageLeadership Team
Steven Rudd
CFO Modis N. America
Recent News
Company data provided by crunchbase