C&N · 20 hours ago
Community Office Manager II
Hornell, NY
Full-time
Onsite
Mid, Senior Level
4+ years expC&N is a financial institution that has been committed to creating value through lifelong relationships for over 160 years. They are seeking a dynamic and driven Community Office Manager to lead branch operations, guide a high-performing team, and drive business growth through strong customer relationships.
BankingFinancial ServicesInsuranceVenture Capital
Responsibilities
Manage daily branch activities, ensure operational efficiency, compliance, and a strong customer service culture
Develop and grow consumer and business relationships through personalized service, proactive outreach, and quality referrals
Represent C&N in the community, identify new opportunities, and lead your team to meet individual and branch goals
Match client needs with C&N’s banking products and services, and connect customers with internal experts when appropriate
Inspire and lead your branch team through effective training, performance feedback, and a shared commitment to success
Qualification
Required
Bachelor's degree in a related field
4-6 years of previous related sales and management experience in a banking environment or related sales field
Obtain MLO # and register with NMLS (within 1 year of employment)
Medallion Stamp Signer (within 6 months of employment)
Ability to assess complex situations, make sound decisions, and implement practical solutions that support branch performance and customer satisfaction
Proven ability to inspire, coach, and lead teams toward shared goals while fostering a collaborative, high-performing work environment
Strong interpersonal skills with the ability to listen attentively, communicate clearly, and build trust with clients, employees, and partners
A passion for delivering exceptional service and driving business results through meaningful relationships and proactive solutions
Benefits
Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.
Retirement Savings: 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
Health & Wellness: Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
Employer-paid life and disability insurance.
Additional voluntary coverages to meet your unique needs.
Career Development: Access to education and development programs and ongoing support for personal and professional growth.
Company
C&N
97% of Citizens & Northern Bank customers say they would recommend us to their family and friends.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$15M2021-05-20Debt Financing· $15M
Leadership Team
B
Brad Scovill
President & CEO
Recent News
2025-10-24
Monteverde & Associates PC
2025-07-23
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