KnowBe4 · 16 hours ago
Renewal Specialist (Tech Touch) (Remote)
United States
Full-time
Remote
Entry Level
$52K/yr - $57K/yr
1+ years expKnowBe4 is a leading cybersecurity company focused on transforming workforce vulnerabilities into security assets. The Tech Touch Renewal Specialist will manage customer renewals, ensuring accuracy and efficiency in the renewal process while collaborating with Customer Success Managers and handling negotiations.
ComputerCyber SecurityNetwork SecuritySecuritySoftware
Responsibilities
Manage all renewal opportunities within your assigned portfolio, researching customer health and account status to stay ahead of potential issues
Partner closely with Tech Touch CSMs to strategize on their accounts, aiming to maximize bookings and provide a seamless experience for the customer
Lead direct conversations with customers to understand their needs and handle objections, ensuring we can predictably close every opportunity
Work with customers to prevent churn and secure optimal contract terms that benefit both the customer and the company
Generate accurate renewal quotes using pricing strategies that meet our established standards and policies
Manage your 30, 60, and 90-day pipeline with precision, providing daily and weekly forecasts and meeting regularly with the Renewal Specialist Director
Maintain impeccable administration of your opportunities in Salesforce, including the thorough and accurate completion of deal sheets for every deal
Focus on meeting and exceeding your individual bookings targets and quotas to support our overall growth
Qualification
Required
1+ years of experience in renewals, sales operations, or account management, preferably in a fast-paced environment where you've managed a high volume of accounts
Strong organizational skills with a natural ability to track dozens of moving parts, manage a pipeline, and follow through on tasks without being asked twice
Direct communication style. You write clear, professional emails, feel comfortable leading negotiations, and know how to explain pricing details to customers
Process-oriented mindset. You enjoy the 'administration' side of sales—ensuring Salesforce records are perfect and deal sheets are complete
Collaborative approach. You can build strong working relationships with CSMs and work together to find the best path forward for every customer
Preferred
Extensive experience with Salesforce
Experience working with Tech Touch or high-volume customer segments
A background in SaaS or subscription-based contracts
Benefits
Company-wide bonuses based on monthly sales targets
Employee referral bonuses
Adoption assistance
Tuition reimbursement
Certification reimbursement
Certification completion bonuses
Company
KnowBe4
KnowBe4 is a security platform for security awareness training and simulated phishing attacks.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.15BKey Investors
Kohlberg Kravis RobertsGoldman Sachs Growth EquityElephant
2025-06-24Debt Financing· $1.46B
2023-06-12Debt Financing· $300M
2022-10-12Acquired
Leadership Team
Mark Patton
Chief Technology Officer
Carolin Kroenert
Vice President Sales EMEA
Recent News
2026-01-20
Company data provided by crunchbase