EOS IT Solutions · 15 hours ago
Audio Visual (AV) Maintenance Technician
Burlingame, California
Full-time
Onsite
Mid Level
$68K/yr - $75K/yrEOS IT Solutions is a vibrant Global Technology and Logistics company that provides top-notch Collaboration and Business IT Support services. The Audio Visual (AV) Maintenance Technician role is critical for supporting and maintaining video conferencing systems, delivering high-quality technical support, troubleshooting, and resolving issues related to AV/VC technology.
CollaborationData CenterInformation TechnologyInternet of ThingsIT InfrastructureLogisticsProfessional NetworkingSecuritySupply Chain ManagementVideo
Responsibilities
Provide ongoing technical support for video conferencing equipment and in-room AV technology
Diagnose and resolve hardware and software issues, ensuring minimal downtime for end users
Perform root cause analysis to identify recurring problems and implement solutions to prevent future incidents
Analyze trends in AV/VC issues to proactively improve service quality and operational processes
Document solutions and best practices to enhance team knowledge and efficiency
Participate in the commissioning of AV systems for both retrofits and new builds
Ensure all installations meet company standards and client requirements
Collaborate with cross-functional teams to deliver seamless AV experiences
Maintain accurate records of maintenance activities and service requests
Be the primary on-site technician with the knowledge and skillset to fix 99% of issues in rooms
Act as the primary user-facing POC for all VC related issues
Provide exceptional client-level support to users, with a knack for de-escalating technical fails
Perform break-fix (user-reported incident) tasks within target SLA response window
Execute maintenance and repair tasks on all VC gear to maintain 99% uptime and address all primary issues
Keep accurate tagging and data entry of all tasks, projects, and requests performed
Form strong XFN partnerships with local Helpdesk, Facilities, Events, Executive Support, and EAs of high-profile staff
Deliver white-glove VC technical support for C-suite and high-level management
Provide VC-focused support for high-profile events
Handle RCA reported network-related call escalation issues
Actively monitor local and global VC Endpoints and related hardware
Assist, train, and advise Tier 1 technicians on signal flow and inspections best practices
Initiate Cisco TAC cases and vendor RMA’s for equipment
Advise and QC integrators on client installation standards
Partner with OTD New Builds DPM’s to provision and deploy all VC and VIO related equipment in new office locations
Track inventory of on-site supplies, consumables, and assets
Maintain up-to-date knowledge of relevant industry standard hardware as well as client proprietary tools
Qualification
Required
Strong technical background in AV/VC systems
Excellent problem-solving and communication skills
Highly proficient with a wide range of AV technologies
Be self-motivated and accountable in a fast-paced, independent environment
Think creatively as well as methodically regarding technical issues
Have knowledge of Cisco, Crestron, Extron, Shure, Clearone, and other AV/VC related hardware and signal flow
Possess strong interpersonal, customer service, and conflict resolution skills
Show willingness to learn and adapt to client culture
Work both independently and collaboratively with a team
Handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work
Preferred
Experience supporting executives and VPs is a plus
Benefits
Health
Dental
Vision
401k
PTO
And more!
Company
EOS IT Solutions
A leading Video Collaboration, IT Services and Global Logistics company offering solutions worldwide
Founded in 2008
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel Strain
CEO
Recent News
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