Guardiar · 20 hours ago
Service Technician
Kearny, NJ
Full-time
Onsite
Mid Level
3+ years expGuardiar is a company specializing in automated barrier and bollard equipment. The Service Technician is responsible for troubleshooting, maintaining, and installing equipment to ensure proper functionality and customer satisfaction.
Physical SecuritySecurityService Industry
Responsibilities
Troubleshoot to root cause and repair customer’s barrier, gate and bollard equipment to ensure product performs as intended on a reliable basis utilizing only approved replacement parts
Perform detailed and comprehensive preventative maintenance procedures on customer’s barrier, gate and bollard equipment as recommended by original equipment manufacturers
Complete all preventative maintenance checklists, service tickets and time sheets completely and accurately; forward to office, administrative staff within 24 hours of performance of work
Provide detailed estimates of required repairs when requested by customer representative to facilitate expense approval process
Provide comprehensive and detailed assessment to Service Manager and Sales Manager of equipment that has reached end of life and should be replaced; provide similar feedback to customer representatives and notate on service tickets
Oversight of an equipment installation ensuring all requirements of drawings and specifications have been met and/or satisfied
Commissioning of equipment and systems provides end user with the intended functionality to control access to their site as designed
Receive and Respond to Requests Equipment Maintenance and Repair
Arrive at Service Office every day in preparation for day’s assignment unless directed otherwise
Turn-in previous days paperwork including service tickets, timesheets and parts request forms and replace components
Engage Service Manager, Service Coordinator or Lead Technician for review of day’s service call-outs and scheduled PMs
Advise leadership of any gaps in capabilities due to parts or equipment required for specific call-outs or PMs
Ensure assignments include point-of-contact, POC, for given facility
Load up service vehicle with any required parts or resources not already on hand in service vehicle
Proceed to customer site
On call requirement for emergency repairs (rotation schedule is set up between the technicians for emergency repairs that are requested on weekdays after regular schedule hours and/or during weekends)
Initiate Customer Engagement
Upon arrival on site ensure adequate, legal parking is provided or advise customer and office of inadequate parking
Make initial contact with provided POC or their agent
Confirm nature of service call, equipment detailed in call-out and working restrictions/times with POC
Proceed to equipment site(s)
Assess equipment behavior for repair needs or prepare fresh copy of PM checklist
Effect repairs or perform preventative maintenance procedures
Fill out PM checklists as procedures are executed
Review all basic equipment functions to ensure equipment is returned to customer control in proper working order
Make list of additional needs if required parts or tools/resources are not available and second call is required
Complete service ticket and/or ensure PM checklists are properly completed
Review executed activities via paperwork with POC
Gain POC signature on Service Ticket and legible printout of POC name
Leave copy with POC or advise POC when copy will be forwarded
Ensure third party partners, suppliers or contractors have installed equipment per drawings and specifications
Identify and communicate in installation details that are not per same drawings and specifications to third parties and leadership staff
Commission new equipment installation via verification of all system functionality and designed and specified via site specific sequencing and execution parameters
Report any details of functionality that does not conform to site specific requirements to Engineering and Leadership personnel
Validate corrective action rectifies shortfall previously communicated
Qualification
Required
Must be able to troubleshoot and repair hydraulic and electromechanical equipment including electric and electronic controls
Must have baseline understand of electrical principals such as Ohm's Law and how motors function
Must have baseline understanding hydraulic principals such as force multiplication, pressure, volume and cavitation, as well as, how pumps, valves and accumulators function
Must understand basic operating principals of programmable logic controllers and variable frequency drives; must be able to revise functional parameters of variable frequency drives
Must have basic understanding of how vehicle detection loops function and how to troubleshoot loop/loop detector failures
Must have good verbal skills and be able to interface directly with customers to explain basic equipment function, repair and maintenance procedures and a sequence of operation
Must have good written communication skills to complete necessary paperwork for business execution including timesheets, service tickets and parts request forms; handwriting must be legible
Must be able to utilize basic computer and tablet software for equipment interfacing and paperwork in lieu of hand written pieces
Must be able to lift 50 lbs. or more repeatedly
Must be able to work out of doors year round
High School Diploma
Minimum 3-5 years field service experience in electrical, hydraulic or mechanical machine repair
Preferred
Computer training preferred
Electrical training/PLC/VFD training preferred
Previous experience reading and interpreting civil and electrical drawings to confirm proper conformance
Company
Guardiar
Guardiar provides security solutions for people and infrastructure industries.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase